Manager, Claims

Company: Sovereign Insurance

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant

As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people. The smart, curious, and collaborative people who bring their whole heart and passion to work each day. But you can't pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families, and communities we impact. Join us and begin shaping your experience at Sovereign.

As a key leader within the Claims Department, the Manager, Claims - MGA plays a critical role in overseeing and directing the activities of Sovereign's national Managing General Agent (MGA) claims portfolio. This role provides technical and operational leadership to ensure claims are managed effectively, efficiently, and in alignment with Sovereign's quality standards, policies, and corporate philosophies. The Manager, Claims - MGA supports strategic goals, ensures compliance with regulatory and corporate requirements, and leads a high-performing team committed to delivering exceptional client service, maintaining effective partnerships with MGAs, and upholding Sovereign's strong reputation in the marketplace.

• Lead and oversee all activities within the MGA Claims Department to ensure effective operations, technical excellence, and adherence to Sovereign's policies, quality standards, and delegated authority agreements.
• Manage the full lifecycle of MGA-related claims, providing oversight, technical direction, and expert guidance on complex and high-severity files to support timely and equitable resolutions.
• Recruit, coach, and develop a team of MGA Claims professionals, fostering engagement, accountability, and continuous professional growth through regular feedback, performance reviews, and mentorship.
• Collaborate with the Associate Vice President, Claims, and other senior leaders to develop and execute annual business plans, budgets, and strategic initiatives that strengthen MGA partnerships and operational efficiency.
• Maintain financial oversight of the MGA Claims portfolio by monitoring claim expenses, ensuring cost control, and maintaining alignment with performance and service expectations.
• Partner cross-functionally with Underwriting, Compliance, Risk Management, and other departments to enhance claims governance, reporting accuracy, and consistency across MGA operations.
• Build and sustain strong relationships with MGAs, brokers, legal counsel, adjusters, and other key partners to ensure transparent communication, collaboration, and effective claims resolution.
• Represent Sovereign in mediations, trials, audits, and industry events, exercising sound judgment and promoting the organization's reputation for professionalism, collaboration, and technical expertise.

• You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
• You ensure your day-to-day actions are in harmony with the company's purpose, vision, and values even when challenged.
• You will support and guide others through changing conditions and encourage the exploration of new opportunities or innovations.
• You value and encourage others to have cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

• Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation required.
• 10+ years of progressive experience in claims management, with advanced technical knowledge of commercial claims handling within MGA and delegated authority environments.
• Proven strategic leadership and operational management experience, including oversight of complex claims portfolios and third-party relationships.
• Strong decision-making skills with demonstrated ability to manage high severity claims and mentor others in technical and strategic decision-making.
• Exceptional communication, negotiation, and interpersonal skills with the ability to influence and build trust across all levels of the organization and external partners.
• Advanced analytical, problem-solving, and strategic thinking abilities with sound business acumen.
• Demonstrated ability to lead and develop high-performing teams, fostering a culture of engagement, accountability, and continuous improvement.
• Strong financial and operational management skills, including expense control, audit management, and performance measurement.

• Detail oriented work that requires a high degree of mental concentration for extended periods of time.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• Strict confidentiality with respect to employee's personal information and other sensitive or proprietary material.

• The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
• A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
• A holistic approach to your well-being, with physical and mental health programs and flexible work options.
• The opportunity to work on an inclusive team who inspire each other to explore and achieve what's possible.