Engagement Manager

1 week ago

Toronto, Ontario, Canada Lovelytics Full time

Lovelytics is a Databricks-focused data and AI consulting firm specializing in artificial intelligence, data, and analytics solutions. Since partnering with Databricks in 2019, Lovelytics has experienced exponential growth, growing from 50 people to over 340 over the past 3 years. Lovelytics is a trusted partner for many of the most high-profile enterprise clients in Media & Entertainment, Manufacturing, Retail & CPG, Healthcare & Life Sciences, and Financial Services.

As a Lovelytics Engagement Manager, you will lead strategic client relationships from initiation through delivery. You will act as the primary point of contact for client stakeholders within your aligned Industry, oversee multi-disciplinary project teams, and be responsible for both delivery excellence and account growth. This role requires a blend of client leadership, delivery management, technical fluency, and commercial savvy.

Key Responsibilities
  • Serve as the strategic partner and trusted advisor to client stakeholders.
  • Oversee day-to-day delivery of data consulting engagements, ensuring quality, timeliness, and client satisfaction.
  • Translate business objectives into data solutions in collaboration with Solution Architects and other engineers
  • Identify and proactively manage risks, scope changes, and resource allocation.
  • Own revenue and margin targets across assigned accounts.
  • Identify upsell and cross-sell opportunities within existing clients and support new business development with an annual goal of $1+mil in account growth.
  • In partnership with Solution Architects, develop proposals, SOWs, and pitch materials in collaboration with sales and delivery teams.
  • Lead multi-functional teams across multiple workstreams; support team coaching and career development.
  • Ensure alignment between client expectations and internal delivery capacity.
Qualifications
  • 7+ years of experience in consulting, client-facing delivery, or solution-based account management.
  • Background in data, analytics, data engineering, or cloud platforms (e.g., Databricks, AWS, Azure, GCP).
  • Proven ability to lead projects and accounts valued at $250K–$2M+ 
  • Strong understanding of data strategy, modern data stack technologies, and delivery lifecycles.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Comfortable working in ambiguous environments and with evolving client needs.
  • Bachelor's degree in a relevant field (e.g., Business, Computer Science, Engineering); advanced degree a plus.
  • A tech stack of Google Workspace (email, tools), MacOS, Slack (internal comms), Atlassian
Lovelytics is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. 

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