Client Relations Associate

7 days ago

Vaughan, Ontario, Canada Treasure Hill Homes Full time $50,000 - $250,000 per year

Job Overview:​

The Client Relations Associate plays a key role in converting project registrations into qualified leads and encouraging visits to Treasure Hill presentation galleries. This customer-focused position is designed to enhance engagement, streamline communication, and contribute to faster sales absorption across all Treasure Hill communities.​

Key Responsibilities:​

· Contact and engage with project registrations to build rapport and qualify interest.​

· Schedule appointments with Treasure Hill Sales Associates to facilitate customer visits and sales opportunities.​

· Provide accurate and compelling project information while maintaining an appropriate balance to encourage in-person visits to presentation galleries.​

· Utilize CRM to record all customer interactions and maintain up-to-date, accurate lead information.​

· Prepare and submit daily engagement summaries highlighting key opportunities, challenges, and potential risks.​

· Liaise with Treasure Hill Sales Associates to ensure seamless communication and follow-up on qualified leads.​

· Support the overall sales program through proactive outreach and exceptional customer service.​

· Collaborate with fellow Sales Concierge Associates to develop and implement effective daily communication strategies.​

· Maintain a high level of professionalism in every customer interaction, ensuring all communications align with Treasure Hill's brand standards.​

· Participate in ongoing training to enhance technical proficiency and leverage the CRM to its full potential.​

Qualifications:​

· Clear, articulate, and engaging communication skills (verbal and written).​

· Multilingual ability is required (Mandarin, Cantonese, Hindi, Punjabi, or other relevant languages).​

· Previous experience in real estate, sales, or customer service preferred.​

· Strong organizational skills and attention to detail in managing CRM data.​

· Self-motivated with an entrepreneurial spirit and a passion for customer engagement.​

· Ability to work independently while contributing to team goals.​

· Proficient in Microsoft Office and CRM systems, preferably HubSpot.​

Performance Expectations:​

· Meet or exceed daily and weekly call and conversion targets.​

· Ensure high-quality data accuracy within HubSpot.​

· Deliver consistent, professional communication that drives traffic to presentation galleries.​

· Demonstrate initiative in identifying and acting on opportunities to improve customer engagement.​

Compensation and Schedule:

· Job type: commission based

· Schedule: Monday-Friday: 12pm-7 pm hours subject to change to meet business requirements

· Work Location: In person

Job Type: Full-time

Pay: $50.00-$250.00 per day

Work Location: In person

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