Strategic Account Manager

2 days ago

Montreal, Quebec, Canada Wesco Full time US$70,000 - US$120,000 per year
Description

As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction.

Responsibilities:

Responsibilities

  • Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts. 
  • Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or within the ProAV market segment.
  • Continuously develops relationships with priority customer stakeholders, understands their key Pro AV business issues, and recommends ways to deliver value.
  • Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.
  • Maintains and manages a pipeline of Pro AV opportunities at named accounts, including renewals, projects, and share improvement opportunities.
  • Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
  • Participates in Pro AV solution development efforts that best address customer needs.
  • Engages supplier sales resources to enlist their support and create solutions.

Qualifications:

  • High School Degree or Equivalent required; Bachelor's Degree preferred.
  • 5+ years proven Pro AV sales experience in outside sales or 3+ years strategic account and/or sales management
  • Strong AV technical skills required. CTS Certification is preferable but not required. 
  • History of success maintaining and developing key relationships.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.
  • Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
  • Strong negotiation and problem-solving skills.
  • Proficiency with CRM software and Microsoft Office.
  • Self-starter and able to work efficiently under pressure.
  • Experience in executing in a matrix organization managing multiple stakeholders and projects.
  • Ability to travel up to 25%
  • Must be French/English Bi-Lingual

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