Sales Support Coordinator

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team

Purpose:

This position is primarily responsible for supporting the Corporate Sales Representatives in the management of customer accounts.

Location:
Ontario Medical Supply, Ottawa, ON

Reports to:
Sales Support Manager

No. of Positions:
1

ATR:
4784

Type:
Full time, Permanent

Salary:
Salary, commensurate with experience

Benefits:
Yes

Job Responsibilities:

• Prepare and review quotations and orders
• Monitor quotes, orders, backorders, shipments and installations, communicating their status with sales team and customers
• Track special orders related to rebates, pre-billings, and medication return programs
• Maintain inventory of sample products and prepare sample orders upon request
• Coordinate the creation of newly stocked items and inventory requests
• Prepare sales reports, order forms, and price lists
• Maintain the accuracy of pricing
• Coordinate the preparation and submission of bids for requests for proposal (RFP)
• Assist with the implementation of contracts
• Arrange meetings and events on an as needed basis
• Participate in vendor training sessions as required to maintain product knowledge
• Roles and responsibilities can often be expanded to accommodate changing business conditions and goals to meet the corporate objectives
• Travel may be required upon request

Qualifications:

• Completion of Post- Secondary Education in an Administrative or related field of study
• Minimum 1-3 years' experience with administrative procedures and office duties
• Minimum 1-3 years' in a customer service role, in healthcare sector preferred
• Minimum 1-3 years' experience supporting high functioning sales teams
• Advanced experience with Microsoft Office, including Excel, Word, Outlook and Teams
• Experience with Salesforce an asset
• Proficiency with Customer Relationship Management systems. Salesforce Preferred
• Proficiency with ERP systems, Pronto preferred
• Proficient with Adobe
• Ability to travel provincially

Skills:

• Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
• Strong initiative and ability to work proficiently in a team environment as well as independently
• Ability to time manage, remain organized and prioritize work
• Superior attention to detail and accuracy ensuring positive customer outcomes
• Enthusiastic, dependable and action oriented, with keen willingness to learn and improve on existing skill-set
• Knowledgeable about the sales process and commitment to deliver excellent internal and external customer service
• Experience with quotes, proposals and the bidding process

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.