Product Support Engineer

Synopsis of the role
As a Product Support Engineer within the Technical Fulfillment team, you'll configure, operate and monitor our high-volume batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape.

What You Will Do
Platform Configuration and Operation:

• Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications.
• Deploy and manage complex data pipelines orchestrated via Apache Airflow.
• Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments.
• Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.
• Perform data quality checks and validation to ensure the integrity and accuracy of processed information.
• Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure.
• Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities.
• Follow SDLC guidelines for any configuration deployments or changes.
• Maintain accurate records of configurations, processes, and any issues encountered.
• Stay up-to-date with platform updates, new features, and relevant technical information.
• Collaborate effectively with other team members, including configuration Specialists, and provide support as needed.
• Continuous Improvement and Documentation:
• Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.
• Assist in the creation and maintenance of our configuration documentation and knowledge base articles.
• Participate in team meetings and contribute to discussions on process optimization and best practices.

Client Focus:

• Understand the importance of accurate and timely data delivery for our clients.
• Support the team in addressing client inquiries and resolving fulfillment-related issues.
• Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes.
• Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes.

What Experience You Need

• Bachelor's degree in computer science, information technology or equivalent.
• Strong analytical, detail-oriented, and proactive approach to problem solving.
• Familiarity with data processing concepts and batch delivery systems.
• Experience working with configuration files (e.g., YAML).
• Understanding of cloud computing concepts, ideally with some exposure to GCP.
• Familiarity with different file encoding formats.
• Experience with API tools for testing and understanding data interfaces.
• Basic scripting skills (e.g., shell scripting) are an asset.
• Excellent written and verbal communication skills in English.
• Ability to follow team procedures accurately and manage multiple priorities effectively.
• Ability to work effectively both independently and as part of a collaborative team.

What Could Set You Apart

• Ability to verify issues by testing in higher environments, be on-call support for Production Incidents as needed
• Experience with GCP services such as Dataflow, Composer, Cloud Storage, or Big Query
• Familiarity with monitoring and logging tools within a cloud environment (e.g.: Google Cloud Logging and Monitoring).
• Exposure to financial services data and an understanding of its sensitivity and importance
• Proficiency in scripting (Python) or object-oriented programming languages (Java)

This is an existing position.