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Consultant, Process and Change Management

2 weeks ago

Toronto, Ontario, Canada CIBC Full time

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

As a member of CIBC's team, the Consultant, Process and Change Management plays a key role in driving operational excellence and transformation. In this role, you will support the delivery of advanced consulting advice in Retail Operations and provide research and insights to inform decision-making. You will proactively analyze and assess existing processes to identify opportunities for increased efficiency, cost optimization, risk reduction, and enhanced client experience. Working closely with Process SMEs and Technology teams, you will help design and implement process improvements, leveraging best practices and innovative solutions. You will also lead and support change management activities to ensure the successful adoption of process enhancements across Retail Ops. In addition, you will provide actionable insights and recommendations to senior management, enabling strategic decisions that align with CIBC's goals and objectives. Finally, you will promote a culture of continuous improvement by fostering ongoing process evaluation and enhancement to sustain operational excellence. Please note, this is a 12 month contract opportunity.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

  • Process Optimization - Identify, recommend, and implement process changes that enhance operations, improve efficiency, reduce costs, mitigate risks, and elevate the client experience.

  • Business Effectiveness - Continuously evaluate and improve business processes, leveraging technology and cross-functional collaboration to drive operational effectiveness.

  • Strategic Thinking Approach - Drive, manage, and execute process improvement, data, and reporting projects in alignment with CIBC's strategy. Mobilize and engage teams across the enterprise to deliver strategic change.

  • Relationship Management - Build and maintain strong relationships with Process SMEs, Technology, and business partners, ensuring alignment and shared success.

  • Change Management - Develop and execute change management plans to support process changes, ensuring effective communication, training, and stakeholder engagement.

  • Communication - Demonstrate excellent verbal and written communication skills to articulate process changes, analysis, and recommendations to diverse audiences.

  • Reporting - Track progress, analyze data and process metrics, and communicate results to stakeholders.

Who You Are

  • You have proven process improvement experience. Demonstrated experience in process analysis, business process improvement, and change management, ideally within financial services or consulting.

  • You can demonstrate experience with. Proficient with programming languages and modern analytical tools (e.g., Alteryx, SQL, Python, PowerApps, PowerBI, Tableau) and skilled in leveraging data for insights.

  • You have a degree in a quantitative field. Degree in a quantitative field or equivalent experience; an advanced degree is an asset.

  • You are a strategic problem solver. Strong critical thinking and decision-making skills, with the ability to independently identify business challenges and recommend effective solutions.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Business Effectiveness, Communication, Data Mining, Data Reporting, Decision Making, Machine Learning (ML), Metrics Analysis, Process Improvements, Reporting and Analysis, Statistical Analysis