Consultant, People Change Management

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

The Cybersecurity, Third-Party and Operational Resilience (CTPR) team aims to protect the bank and its customers by enhancing governance and oversight across the bank's global regions and to define and enhance cyber security capabilities, threat detection, and building resilience to operations and third party eco-systems. We take a risk-based approach to our activities and initiatives, maximizing impact in risk reduction, mitigation and resiliency. We operate within a proactive, agile and resilient security culture enabling CIBC to be the leader in client relationships. Our priorities help bring action to deliver with productivity, maintain trust of all stakeholders and leverage technology to seize growth opportunities.

As Consultant, People Change Management, you will support the planning and execution of people-focused change activities that help employees adopt new processes, technologies, and ways of working. Reporting to the Sr. Director, Program & Portfolio Management, and working closely with the Senior Consultant, People Change Management, you'll collaborate with project delivery teams and partners to support change initiatives. This includes delivering stakeholder analysis, change impact assessments, tailored communications, training frameworks, and sustainment plans that drive measurable adoption and outcomes.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

• Change planning and integration: Support initial PCM assessments and integrate PCM activities into project plans and timelines. Maintain stakeholder registries, roles and responsibilities, and communications calendars.
• Stakeholder Engagement: Build and maintain relationships with key stakeholders to ensure buy-in and support for change initiatives.
• Communications: Draft clear, targeted messaging and create enterprise-branded materials (emails, job aids, slideware). Coordinate reviews, approvals, and delivery through enterprise channels.
• Training and Enablement: Identify training needs by audience; develop or coordinate learning artifacts and partner with training teams for execution.
• Monitoring and Evaluation: Track the progress of change initiatives and evaluate their effectiveness, making adjustments as necessary.
• Sustainment and adoption: Implement reinforcement tactics, leader toolkits, and transition plans; monitor adoption metrics and feedback.
• Coaching and Mentoring: Provide guidance and support to managers and teams in navigating change processes.

Who You Are

• You can demonstrate 2+ years of experience in change management, communications, training, or project delivery; experience in technology/cybersecurity and/or financial services is an asset.
• Methodology. Familiarity with change frameworks (e.g., Prosci/ADKAR) and enterprise project delivery methods; Prosci certification is an asset.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You're a strong communicator. You translate complex technical concepts into simple, compelling messages for diverse audiences.
• You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You're growth-minded. You seek feedback, measure impact, and iterate to achieve adoption and sustainment.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

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- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-483 Bay St, 7th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Thinking, Business Requirements Analysis, Communication, Critical Thinking, Domain Knowledge, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language), Technical Writing