Technical Service

Job Overview:

Are you passionate about building meaningful client relationships and bridging the gap between business needs and technical solutions?

Join our Technical Service Department as an Account Manager
, where your ability to connect, organize, and lead will directly impact client success and departmental growth.

You'll manage multiple accounts while delivering exceptional service by keeping control of the details at matter to the clients and to the organization. If you thrive in a fast-paced environment, enjoy solving complex challenges, and have a knack for translating technical language into business value, this may be the opportunity for you.

This position offers a hybrid working environment, blending remote flexibility with on-site responsibilities. Please note, fully remote work is NOT available for this role. Candidates must be located in
Edmonton
.

Key Responsibilities:

1. Client Management & Experience

• Build and maintain long-term, trusted relationships with client organizations.
• Deliver Level 4 Customer Service with a focus on satisfaction, retention, and responsiveness.
• Stay on top of the key communications and activities between the client and internal teams.
• Act as a liaison between clients and internal teams, ensuring clear communication and timely updates.
• Maintain a well-rounded structure for client management that includes collaborating closely with the Client Management Team and Technical Services.
• Provide strategic oversight of accounts, ensuring daily operations meet client expectations.
• Translate technical concepts into business language and align client needs with technical roadmaps.

2. Process & Performance

• Follow structured client management processes to ensure consistency and measurable outcomes.
• Represent the PC Corp brand with professionalism, integrity, and enthusiasm.
• Maintain strong organizational systems to manage multiple accounts effectively.

3. Growth & Innovation

• Identify opportunities for upselling and expanding services within existing accounts.
• Contribute to departmental marketing and revenue goals.
• Seek innovative ways to improve client experience and departmental performance.

4. Additional Responsibilities

• Build long-term relationships with vendor organizations.
• Promote teamwork and contribute to a positive work environment.
• Support administrative tasks and identify opportunities for improvement.

What You Bring:

• Strong ability to organize and stay organized
  in a fast-paced environment.
• A genuine interest in people and technology.
• Excellent communication and relationship-building skills.
• Strategic problem-solving and analytical thinking.
• Understanding of sales processes and client development.
• Commitment to continuous learning in the IT industry.

Qualifications:

• Minimum
  4+ years of proven experience
  as an Account Manager or similar roles.
• Proven success in building and maintaining client and colleague relationships.
• Demonstrated ability to manage multiple accounts with
  strong organization
  and
  time-management skills.
• A genuine interest in technology and people
  , with a passion for continuous learning.

Why Join Us?

At PC Corp, our staff are the source of PC Corp's success. We believe in the magic of collaboration and as such, we foster an environment that encourages employee input and empower our staff to make decisions that will move our organization forward. We've cultivated a culture that thrives on connection and camaraderie. You'll be surrounded by talented, supportive colleagues who challenge you to grow and celebrate your wins along the way.

Compensation
:

• Base salary plus commission, with total earnings estimated at $75,000 annually.

DEAL BREAKER:

To move forward in the hiring process, we kindly ask that you complete the Predictive Index Profile Assessment linked below. This assessment is quick and straightforward that will only take 3-5 minutes of your time.

Assessment Link:

Thank you for your time and effort. We look forward to reviewing your results