Member Services Specialist

Veterinary Purchasing Co. Ltd. (VP)the largest veterinary owned distributor in Canada. Our primary purpose is to ensure that Veterinarians have the supplies they need to provide healthcare to all types of animals. Be a part of the Supply Chain Industry and join our team. We are currently looking for likeminded individuals to join our Member Services team in a Member Services Specialist role.

Member Services Specialist

The role of our Member Services Specialist is to cultivate relationships with our member practices and increase awareness around company initiatives and services. As a field-based brand ambassador the role supports our members in providing services to veterinary practices primarily related to distribution and category management. We do this primarily in the field, but also remotely with virtual and phone consults. The successful candidate would be required to have an in-depth knowledge of VP's offerings and practical veterinary experience to help guide our members to services and resources that support their business needs.

Essential Duties & Responsibilities:

• Pro-active practice visits to foster relationships with our members
• Regular travel required for management of geographical call cycle
• Serve as a voice for our members, bringing back field information to be utilized internally to better serve them
• Liaise with members and answer all questions and concerns efficiently and professionally
• Provide initial practice needs assessment and support plan to assist practices in goals
• Offer one-on-one consultations with practice owners and managers as requested
• Develop and facilitate workshops for member practices in both live and virtual formats
• Attend conferences and assist in staffing booths and providing live support
• Prepare and submit regular KPIs (key performance indicators)
• Maintain up to date records of field visits and practice consults

• Keep abreast of industry trends and developments

• Demonstrate a commitment to the organization's core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, and members.

Skills and knowledge required:

• 5 years of direct experience in the veterinary industry
• Familiar with veterinary concepts, practices and procedures
• Extensive experience and judgment to plan and accomplish goals
• Excellent written/oral communication skills
• Excellent problem solving and decision making
• Organization/time management
• The ability to be flexible with hours and travel regularly
• The ability to establish and maintain professional networks and connections
• Knowledge of Practice Information Management Software's (PIMS) an asset

Why Choose VP:

• 100% Employer paid Health and Dental Benefit premiums
• RRSP Top-up Program
• Paid Time off to Volunteer
• Pension Plan
• Competitive Salary
• Proud to support the Local St. Marys Community

Location:

This is a field/remote hybrid position with the ideal candidate located in Southwestern Ontario.

How to Apply:

Please apply online with your resume at:

Application Deadline: Monday, November 3rd, 2025.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged. No phone calls please.

Successful applicants will also be required to complete a criminal background check.

Veterinary Purchasing Company Ltd. is committed to employment equity and welcomes diversity. In addition, Veterinary Purchasing Company Ltd. encourages applications from all qualified individuals including persons with disabilities, Aboriginal persons, women, and members of visible minorities.

Veterinary Purchasing Company Ltd. provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources or call ext. 256 and we will work with you to meet your accommodation needs.