Property Administrator

About the Company

At Drake Property Management, we believe our employees and residents are at the heart of what makes our residential communities great places to live. Every day, we have the privilege of making a positive impact on people's homes and communities—a responsibility we take seriously. Our growth and success are driven by the contributions of our team members, and we're looking for an experienced, team-oriented individual to join us in further developing our portfolio.

About the Role

The Property Administrator serves as the primary point of contact for the organization's leadership. This role is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Timbercreek is the preferred landlord of choice.

Responsibilities

• Customer Service:
• Ensure that a superior level of co-operation, service and support is provided to residents
• Promptly respond to resident issues and service requests

• Be available to residents for general inquiries about living in their suite, building and community

• Leasing:

• Demonstrate excellent sales/leasing skills by minimizing vacancy (maintaining an occupancy rate of 100%)

• Show prospective residents available suites, process resident applications and lease agreements

• Administration:

• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
• Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
• Generate POS

• Order supplies

• Operations:

• Responsible for the day-to-day operations of the building (general maintenance and cleaning) Including:
• Receiving and scheduling service requests
• Responsible for "move-in, move-out" procedures
• Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights
• Pro-actively inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required
• Ensure the apartment complex is maintained and cleaned in accordance with company standards
• Monitors performance of external contractors to ensure quality workmanship and customer service
• Ability to represent company at Landlord Tenant Board hearings
• All other duties within the scope of the job, as requested by management.

Qualifications

• Completion of High School or general education degree (GED)
• 2+ years of related experience in a customer service or related role
• Flexibility to work on-call on a rotating schedule (evenings & weekends)
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
• Exposure to the multi-residential or other related industry asset class would be considered an asset
• WHMIS certification would be an asset
• Experience with Fire Life Safety & Building Inspections would be an asset
• Knowledge of current laws, legislation and rights concerning residents would be an asset
• Building/Property Maintenance experience would be an asset

Required Skills

• A commitment to "Best in Class" Customer Service
• A professional demeanor with strong communication skills
• A demonstrated high degree of integrity, discretion and confidentiality
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Ability to remain calm and focused in high pressure situations
• Self-motivated individual with a "can-do" and "no task is too big or too small" attitude
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
• Excellent problem solving capabilities

Pay range and compensation package

We offer a competitive salary, full benefits, and a vehicle allowance, commensurate with qualifications and experience.

Equal Opportunity Statement

At Drake Property Management, we foster a culture of excellence and teamwork. We believe that passionate, dedicated people are the key to our success. This full-time, 40-hour per week position typically operates during core business hours (8:00 am - 5:00 pm), with occasional work required beyond these hours. The role is based primarily in Hamilton, with some travel required.