Paralegal - Customer Regulation and Resolutions

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is Canada's largest airline, the country's flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network. Air Canada provides scheduled service directly to more than 180 airports in Canada, the United States and Internationally on six continents. It holds a Four-Star ranking from Skytrax. Air Canada's Aeroplan program is Canada's premier travel loyalty program, where members can earn or redeem points on the world's largest airline partner network of 45 airlines, plus through an extensive range of merchandise, hotel and car rental partners. Through Air Canada Vacations, it offers more travel choices than any other Canadian tour operator to hundreds of destinations worldwide, with a wide selection of hotels, flights, cruises, day tours, and car rentals. Its freight division, Air Canada Cargo, provides air freight lift and connectivity to hundreds of destinations across six continents using Air Canada's passenger and freighter aircraft. Air Canada's climate-related ambition includes a long-term aspirational goal of net-zero greenhouse gas emissions by 2050.

We have an innovative legal team that continues to earn the respect and confidence of our internal colleagues, participating as true business partners to support Air Canada's strategic objectives. When you join Air Canada and its Legal Department, you'll become a vital part of a team of driven professionals that fly the flag every day, sharing the best of Canada with the world.

Responsibilities:

We are looking for a Paralegal – Customer Regulatory & Resolutions to join our team of professionals in Montreal. The successful candidate will have the opportunity to work on a variety of passenger related aviation litigation cases. As part of the responsibilities for this position, the paralegal will:

• Investigate and gather facts necessary to assess the claim and prepare a response;
• Engage in mediation to settle claims, resolve disputes and regain customer confidence;
• Draft proceedings and responses to claims letters and proceedings;
• Gather evidence and organize proceedings and evidence in preparation for court;
• Research caselaw as needed, including to assist internal or external counsel;
• Represent directly the company at mediation sessions/settlement conference and plead the case before small claims
  
  courts;
• Update the Customer Regulatory and Resolution team on existing litigation and trends;
• Review and monitor filing deadlines

Qualifications

Candidates with relevant experience in these areas is preferred; however, this position is also open to strong candidates who may not have experience in all these areas but are willing to learn and be trained.

To succeed in the position, the candidate should have a track record demonstrating the following qualities or characteristics:

• Familiarity with court forms in the Province of Quebec and a good understanding of the small claims court system;
• Availability to work flexible hours and travel to various Canadian jurisdictions, on occasion;
• Be adaptable and flexible to work effectively in a context of rapid change and to grasp opportunities to learn and build knowledge.
• Good written and oral communication skills, and the ability to convey messages and thoughts clearly, concisely, persuasively, to form compelling arguments based on facts, logic and law, to listen and question appropriately to gain full understanding, and to tailor the message appropriately to the particular audience.
• A passion for learning and gaining a deep understanding of the business to more effectively support strategies and objectives.
• Excellent attention to detail;
• Solid research and analytical skills, to identify, define and assess all relevant factors and weigh alternative courses of action;
• Strong desire to participate as part of a team, to collaborate, support, empower and guide the team (when appropriate), with an ability to contribute to a shared sense of direction;
• Inclination to take initiative and be proactive and to offer to assist and support co-workers, resourcefulness, and ability to handle work independently, taking responsibility for own actions;
• Demonstrate a high degree of tact, discretion and good judgment when interacting with customers and in handling sensitive and confidential information;
• Proficient computer skills using Microsoft Office: generally, Word and Outlook;
• Legal background and paralegal certificate are an asset;
• Experience in customer claims management and in with the court system in other Canadian provinces are also an asset;
• Knowledge of the industry is also an asset.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.