RQ10052 - UX Designer - Intermediate

Responsibilities:

• Create effective, user friendly and visually appealing interfaces.
  
• Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
  
• Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
  
• Take a user-centered design approach and rapidly test and iterate the designs.
  
• Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.
  

General Skills:

• Relevant experience creating GUI designs based on user interaction and performance
  
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
  
• Proficiency with design and prototyping tools
  
• Thorough understanding of the limitations and appropriate use of web development technologies
  
• Experience in designing online programs with emphasis in the emotional aspects of human experience
  
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
  
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing
  
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
  
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces
  
• Experience identifying design problems and devising elegant solutions
  
• Experience making strategic design and user-experience decisions related to core, and new, functions and features
  
• Experience gathering user feedback to configure existing interfaces
  
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience
  

Desirable Skills:

• Knowledge of network security and network protocols
  

Experience and Skill Set Requirements:

Must Haves:

• UX/UI Design Experience:
  
• Proven experience designing for web and mobile applications with a focus on intuitive, user-friendly interfaces.
  
• Proficiency in Design Tools: Skilled in tools like Figma, Sketch, Adobe XD for creating wireframes, mockups, prototypes, and user flows.
  
• User-Centered Design & Research: Ability to conduct user research, usability testing, and translate findings into sitemaps, journey maps, and design iterations.
  

Nice-to-Haves:

• OPS Experience: Familiarity with Ontario Public Service standards, accessibility (AODA), and government digital principles.
  
• Technical Awareness: Understanding of web development limitations and basic knowledge of network security and protocols.
  

Skill Set Requirements:

Service Delivery & Digital Service Design:

• Minimum of 5 years experience and has demonstrated experience in a range of the following service design and user experience techniques:
  
• User needs mapping; User research (exploratory and evaluative); Stakeholder mapping; Personas; Customer journey mapping; Collaborative design; Prototyping; Service blueprinting.
  
• Demonstrated knowledge of emerging trends and developments in service delivery, digital service design and leading edge technology related to digital service design and in-person service delivery models.
  

Digital Thinking:

• Has a proven willingness to take calculated risks, get it wrong, learn from feedback, work with determination to overcome setbacks and refocus the approach on obtaining positive outcomes.
  

Analytical Thinking:

• Has some experience using data analytics to develop evidence-based suggestions to better the end user experience.
  
• Demonstrates a future oriented mindset to drive improvement opportunities through an understanding of client`s current and future needs.
  

Relationship Building:

• Demonstrates enthusiasm for cooperativeness, co-design and facilitation.
  
• Shows respect for the opinions of others, a willingness to share information and the ability to build rapport with clients, stakeholders, vendors and colleagues.
  
• Can delegate, prioritize and has the ability to motivate others.
  

Communications Skills: 

• Has demonstrated oral and written communications skills to communicate effectively with clients and stakeholders, familiar with service design and user experience aspects of digital service delivery.