Operations Manager

1 week ago

Lower Mainland BC, Canada Maven Food Processing Solutions Ltd. Full time

Operations Manager – Multi-Site Services

Location: Lower Mainland, BC

(Langley, Abbotsford, Chilliwack, Burnaby, Maple Ridge)

Employment Type: Full-time

Schedule: Monday–Friday (on-call for urgent operational issues)

Salary: $65,000 – $80,000 per year + performance bonus

Growth-Focused | High Accountability Role

We are a growing service-based company operating across multiple pants, cleaning contracts, and labour-supply sites throughout the Lower Mainland. We are hiring a hands-on Operations Manager to take full ownership of daily operations, scheduling, supervisor accountability, and client communication.

This role is designed to bridge the gap between ownership, supervisors, and clients. You will be the central point of execution and escalation for all operational matters.

This is not a desk-only role. You must be comfortable managing people, schedules, and issues in real time across multiple sites.

Key Responsibilities

  • Own and manage weekly scheduling and workforce coordination across all sites, including handling call-outs, no-shows, replacements, and coverage gaps
  • Coordinate staffing requirements for labour-contracting sites (3–8 staff per day) and ensure all sites are properly staffed at all times
  • Directly manage and hold accountable 3 supervisors overseeing multiple locations through regular check-ins and performance oversight
  • Act as the primary point of contact for day-to-day client communication, addressing service issues, staffing changes, and schedule adjustments
  • Proactively resolve operational issues before escalation to ownership
  • Implement and enforce standard operating procedures (SOPs), checklists, and reporting standards across all sites
  • Conduct site visits, audits, and spot checks to ensure service quality and consistency
  • Work closely with the admin team to ensure accurate timesheets, payroll inputs, and attendance tracking
  • Ensure supervisors submit required reports and information on time and accurately

Who We're Looking For

3+ years of experience in operations management or multi-site workforce coordination

Experience managing supervisors and 40+ frontline staff

Strong scheduling, problem-solving, and decision-making skills

Confident communicator with clients and internal teams

Highly organized, detail-oriented, and calm under pressure

Willing and able to travel between sites when required

Preferred Experience (Nice to Have)

  • Cleaning, janitorial, food processing, warehouse, logistics, or labour-supply environments
  • Experience managing hourly workforces across multiple locations
  • Punjabi, Hindi, and/or Tagalog as a language

Why Join Us

  • High-impact role with real authority and ownership
  • Schedule flexibility
  • Opportunity to build systems and structure, not just maintain them
  • Direct access to ownership
  • Stable, long-term position in a growing company
  • Performance bonuses tied to operational results

Thank you

Job Types: Full-time, Permanent

Pay: $60,000.00-$85,000.00 per year

Benefits:

  • Flexible schedule
  • Work from home

Application question(s):

  • This role requires regular site visits to operational locations. Are you comfortable working in on-site, field-based environments?
  • This position includes on-call availability for operational or emergency situations outside standard business hours. Are you able to meet this requirement?

Experience:

  • multi-site management: 3 years (preferred)
  • staff management: 5 years (preferred)

Licence/Certification:

  • Drivers License (required)

Willingness to travel:

  • 75% (required)

Work Location: On the road

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