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Hybrid Collections Agent

3 weeks ago

London, Ontario, Canada Bill Gosling Outsourcing Full time

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

As a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

Compensation: Starting at $17.60 per hour

What You'll Do:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

  • Contact customers via phone, email, and mail to collect overdue payments 

  • Negotiate payment plans and settlements with customers to resolve outstanding debts

  • Document all customer interactions and payment arrangements accurately in the system 

  • Follow up with customers to ensure payment agreements are upheld 

  • Collaborate with other team members to develop strategies for improving collection efforts 

  • Provide excellent customer service while adhering to company policies and regulations

  • Champion company core values and other company programs

  • Other duties as assigned

Education

North America - Minimum High School Diploma or equivalent is required

Experience

Previous experience in a Collections role is preferred but not required

Previous experience in customer service is required

Previous experience in call center environment or finance related field is an asset

Eager to learn and ability to work in high pressure situations

Certificates/Licenses:

Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required

What We're Looking For:

Location

  • This is a hybrid opportunity and requires ability to work onsite from our London office located at 345 Ridout St N

Shift Availability

  • Ability to work full-time (40-hours per week) year round.

  • Shift availability from 12pm to 11pm Monday to Friday

Skills & Abilities

  • Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.

  • Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.

  • Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.

  • Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.

  • Adaptability: Able to adjust to new systems, processes, and customer needs.

  • Team Player: A collaborative spirit who enjoys working with others to achieve common goals.

  • Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.

  • Willingness to Learn: Open to ongoing training and development to grow in the role and with the company

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

  • Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives