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Restaurant Manager

2 weeks ago

Blyth, Ontario, Canada Blyth Brewing & Distilling Inc. Full time $40,000 - $70,000 per year

Roles and Responsibilities

The duties and responsibilities of the Service Manager include, but are not limited to:

  • Provide leadership on the restaurant floor and ensure exceptional guest experiences
  • Responsible for onboarding, training, development and coaching of Service staff
  • Responsible for ongoing oversight of and providing feedback to Service staff
  • Keep track of guest feedback and reviews by creating a monthly Guest Feedback Report that is submitted to the Leadership Team
  • Provide responses to guest feedback requiring follow-up
  • Develop schedule for servers and storytellers that is within budget
  • Assist Director of Hospitality with the development of staff training sessions and content and planning quarterly staff meetings
  • Responsible for bi-weekly staff tip-out
  • Lead by example by setting the standard for all employees to follow, while holding staff accountable for their performance and ensuring excellent guest experiences.
  • Other duties as assigned

Qualifications and Requirements

  • A certificate or diploma in Hospitality, Business, or related field is preferred
  • A minimum of one (1) year of experience in a supervisory or management role in food and beverage
  • Valid Smart Serve certification
  • Passion for the hospitality industry along with a strong knowledge of food and beverage
  • Strong organizational and time management skills along with the ability to multitask and prioritize
  • Excellent oral and written communication skills with a strong customer service disposition
  • Demonstrated knowledge of POS systems and the ability to quickly learn new software as needed

Working Conditions

  • Position may require long periods of standing and walking
  • Work normal business hours of the restaurant, which include weekends and evenings, but may be required to do some work outside normal working hours
  • Required to work in a busy, open area which may result in constant interruptions
  • Required to spend long hours concentrating which will require attention to detail and high levels of accuracy
  • Required to meet a number of deadlines which may cause stress