Duty Manager

Location: John W. Lindsay YMCA

Program: Membership

Position Status: Full-Time; Mon-Fri from 6am - 2:30pm

Compensation: $16.50–$18.00 per hour

There is potential inside all of us – we all have it in
us to shine.

Every charity exists to help solve a problem – our charity
exists to help solve many problems, from childcare shortages, social isolation,
mental health issues, access to wellness, and more. Today, our network is
spread across 100+ program locations in HRM and across the province, meeting
the most urgent needs of our communities through mental health supports,
accessible childcare, support for an increasing immigrant population, safe
spaces for youth to grow and lead, assistance navigating a precarious labour
market, wellness programming for all, and creating community for isolated older
adults.

We give people the tools, encouragement, and safe space to
discover their inner strength. When people know someone is in their corner,
with unconditional support, they realize they can do more than they thought
possible. Your support, expertise, and leadership help people ignite their full
potential and shape our neighbourhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

About the Role

This dual role combines the responsibilities of Duty
Manager and Membership, Sales & Service. Reporting to
the Membership Coordinator, the role focuses on delivering a high-quality
member experience while actively engaging members and guests in YMCA services.

As the acting Manager on Duty, you play a key leadership
role in daily operations, supporting staff, responding to member concerns, and
ensuring a safe, welcoming, and inclusive environment that supports healthy
lifestyles and strengthens our community.

In this role, you will:

• Provide
  introductions and information to members on YMCA programs that support
  individual wellness goals and community engagement
• Deliver
  front-line support to new and existing members, including memberships,
  financial assistance applications, program registrations, orientations,
  facility tours, and community rentals
• Drive
  membership sales by meeting and exceeding individual and team targets
  through effective sales strategies and relationship-building
• Proactively
  address conflicts involving members, staff, or volunteers, mediating
  disputes to support respectful and positive outcomes
• Act
  as the Manager on Duty, responding to emergencies, member concerns, and
  supervising staff in the absence of the Membership Coordinator
• Support
  facility cleanliness and safety by conducting space audits, ensuring
  equipment is member-ready, and following clean culture practices
• Ensure
  YMCA policies, procedures, and safety protocols are followed at all times

Education and Skills Qualifications

• Minimum
  2 years of experience in customer service, hospitality, member relations,
  and/or sales
• Previous
  supervisory or leadership experience
• Strong
  customer service and sales skills with the ability to build rapport and
  lasting relationships
• Experience
  generating internal and external leads
• Excellent
  verbal and written communication skills
• Strong
  organizational skills with the ability to manage time, prioritize tasks,
  and work independently
• Experience
  in fundraising or the non-profit sector is considered an asset
• Flexibility
  to work irregular hours, including evenings, weekends, and holidays
• Intermediate
  proficiency in Microsoft Office Suite

To Apply

Please apply online at  by January
10, 2026.

Employment Requirements

All successful candidates are required to provide:

• Criminal
  Record Check, Vulnerable Sector Check, and Child Abuse Register Check
  (less than 6 months old), if 18 years of age or older
• Valid
  First Aid and CPR certification

Background checks are reviewed on an individual basis.
Offenses, if any, are considered in relation to the role and YMCA Child
Safeguarding requirements and may not automatically disqualify candidates.

As Part of Your Total Compensation

• Complimentary
  YMCA Health & Fitness membership
• Access
  to Y at Home virtual fitness programming
• Discounts
  on YMCA childcare and camp programs
• Three
  weeks' vacation entitlement and paid wellness days
• Comprehensive
  benefits package and pension
• Complimentary
  wellbeing and counselling services

At the YMCA, we are committed to fostering a diverse,
inclusive, and equitable workplace where every team member feels valued,
respected, and empowered to bring their full, authentic selves to work. As an
equal opportunity employer, we welcome applications from individuals of all
backgrounds, including Black, Indigenous, People of Colour, racially diverse
individuals, 2SLGBTQIA+ individuals, gender-diverse people, people with
disabilities, members of ethnic minorities and faith groups, foreign-born residents,
and veterans.

If you require accommodation during the hiring process,
please inform us in advance so we can arrange reasonable and appropriate
accommodation.