Senior Analyst Customer Applications Support

Overview WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

Our Opti Flight solution is a key pillar in SITA's commitment to greener, more sustainable aviation by enabling flight and air traffic optimization. Reporting to the Service Activation Squad Leader.

You will collaborate with various functions within SITA FOR AIRCRAFT, such as Engineering & Technology, Product, and other colleagues across the company, located in more than 20 countries (Canada, United States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain, and others).

WHAT YOU WILL DO

• Onboarding and delivering contracted opportunities and trials:
  • Set up the solution from end to end - from capturing customer requirements to delivery
  • Provide training to end users (pilots) as needed
  • Analyze the results and communicate with the customer
• Support airlines specific requests regarding the solution
• Provide support to help manage incidents: investigations and troubleshooting.
• Own technical project activities from beginning to final delivery
• Follow up with airlines on the success of implementation
• Custom requests/analysis from the airlines
• Investigation of issues with application
• Manage Pilot communication (pilot notification/pilot webinar meeting).

Qualifications WHO YOU ARE

• Minimum 5 years as Flight Operations Engineering or similar roles.
• Bachelor In Aeronautics Engineering or any related certification related to flight operations.
• Experience in Airlines operations or Civil Authorities is a must.
• Strong Flight dynamics knowledge
• Able to manage pilot discussion on operation and procedures

NICE-TO-HAVE

• Flight data knowledge
• Data analysis/Quality check
• Coding knowledge is optional (bash)

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

---