Program Manager, Go-To Coffeehouse Operations

Program Manager, Go-To Coffeehouse Operations & Implementation Canada ( Job Number: Job Posting: Dec 16, Job Posting End Date: Dec 31, Location: CA-ON-North York-Toronto Regional Office Workplace Expectation: In-Office Starbucks - Store Development and Design Pay Range: $114,700 - $164,980 CAD annually Bonus Eligible: Yes

Now Brewing – Program Manager, Go-To Coffeehouse Operations & Implementation Canada #tobeapartner

From the beginning, Starbucks set out to be a different kind of company one that not only celebrated coffee and its rich traditions but also fostered a sense of connection. We're known for developing extraordinary leaders who share this passion and are guided by their service to others.

The Program Manager on the Go-to-Coffeehouse team will focus on driving excellence in implementation in our coffeehouses across Canada. In this cross-functional role, you'll partner with cross functional teams to enable partners in our coffeehouses to implement and sustain programs in their coffeehouses so that they can deliver Green Apron Service and drive business growth. You'll lead initiatives that improve store operations and drive better outcomes for our partners.

As a Program Manager on the Go-to-Coffeehouse team, you will:

Strategic Alignment

• Determine why and how multiple projects focus on strategic alignment.

• Drive holistic strategy, orchestration, and delivery.

• Apply strategic thinking across a broad scope of initiatives.

Program Leadership and Governance

• Oversee and orchestrate programs spanning multiple related projects.
• Drive program strategy to ensure alignment with business goals and outcomes.
• Manage interdependencies across projects; optimize and prioritize resource allocation across programs.
• Keep portfolio leadership informed to support strategic prioritization and governance across the organization.

Change Management and Communication

• Lead stakeholder communication and change management; ensure alignment and accountability through clear RACI modeling.
• Communicate program updates and outcomes to stakeholders at all levels, providing visibility into progress, risks, and impact.

Execution and Delivery Excellence

• Prioritize change plans with tools, expectations, and feedback loops to land initiatives successfully.
• Define and document program requirements by translating operational needs into clear, actionable briefs.
• Collaborate with cross-functional teams to ensure coffeehouse solutions are efficient and enhance the partner experience.
• Establish clear goals, timelines, and success metrics for each initiative, ensuring transparency and accountability throughout the program lifecycle.
• Ensure partner-centric design and implementation by incorporating feedback from store teams and field leaders into program development and execution.

We'd love to hear from people with experience in:

• Driving strategic initiatives and operational execution in large, matrixed organizations.

• Leading complex, cross-functional programs with measurable business impact.

• Proven ability to influence stakeholders and drive alignment across teams.

• Experience navigating ambiguity and owning outcomes from planning through execution.

• Strong business acumen and ability to connect program goals to broader organizational strategy.

• Demonstrated ability to build collaborative relationships and foster team effectiveness.

• Bachelor's degree is considered an asset.

Compensation & Benefits

The typical hiring range for this position is $114,700 - $164,980 CAD annually. Your base pay will reflect the market location and may vary based on your experience, skills, and internal equity.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our Future Savings plan and Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit for details.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today

At Starbucks, one of our values is to create a culture of warmth and belonging, where we treat each other with dignity and care in a diverse and welcoming workplace. We believe that enables us to better meet our mission and values while serving our customers from diverse communities.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law.

Self-declaration as a member of an employment equity group will not be used to make employment decisions, nor will it impact any aspect of employment with Starbucks. Through voluntary participation, candidates consent to Starbucks' collection and use of self-declaration information for the statistical purposes of analyzing and monitoring hiring practices.

Starbucks Corporation is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at

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