Dispatch & Customer Support

1 week ago

Edmonton AB TS M, Canada Collective Waste Solutions Full time $45,000 - $60,000 per year

Role Overview

We are seeking a highly organized and detail-oriented Dispatch & Customer Support professional to join our team. Reporting to the Commercial Supervisor, this role is responsible for coordinating daily route operations, ensuring timely dispatch, and delivering exceptional customer service. This position ensures all administrative tasks and reporting are completed accurately and on time, while maintaining compliance with company safety procedures and Occupational Health regulations.

Primary Responsibilities

Dispatch

Effectively dispatching drivers and resources throughout the day to maximize service and resource utilization is essential, as is proactively identifying and addressing potential service issues. Additionally, part of the responsibilities includes closing routes daily in the TRUX system and monitoring and inputting dispatch requests received via phone and email.

Customer Service

Engages in respectful communication with customers to assess driver requirements, coordinates schedules, and collaborates closely with the Sales Team to ensure the fulfillment of customer satisfaction.

Operational Execution

Work closely with the Operations Manager, Field Supervisor(s), and Mechanics to optimize routes and assist in establishing daily staffing levels and necessary equipment for efficient customer service. Monitor drivers' progress using the TRUX system and Geotab to ensure timely completion of daily collection services, addressing any issues that may arise proactively to maintain smooth execution.

Safety

Safety procedures are continually followed to target zero incidents / lost time injuries / property damages.

Administration

Daily administrative duties, such as route closure, documentation, and reporting, are completed to provide crucial information to both internal and external stakeholders. Assistance with invoicing, performance analysis, or other investigative or data revision work is executed accurately and promptly. Drivers are assisted in the use of relevant devices and in successfully completing their assigned tasks.

Qualifications

Education

  • GED preferred.
  • Safety certifications as required by site.

Experience

  • Three years of experience in routing and dispatching.
  • Strong skills in Microsoft Office.
  • Comfortable with computers, various software (e.g. mapping software – GeoTab and other related GPS-systems).

Knowledge/Skills

  • Excellent navigation and map reading skills.
  • Organizational skills are required to ensure procedures and processes are maintained effectively.
  • Being a team player, showing initiative and taking on duties that may not be regularly assigned tasks.
  • High level of customer service by continually meeting client and corporate expectations.
  • Company professionalism and reputation are displayed by attire, verbal, and written communication.

Additional position information

  • Pre-access drug and alcohol testing will be conducted.
  • Selected candidate may be required to complete a background check.

Please note that, due to a high volume of applicants, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 35 – 40 per week

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Experience:

  • GPS System: 2 years (preferred)
  • dispatching: 2 years (required)

Language:

  • English fluently (required)

Work Location: In person

  • Dispatcher

    2 days ago

    Athabasca, AB TS B, Canada Global Cabs Full time $28,000 - $32,400 per year

    Job DescriptionGlobal Cabs, one of the most trusted taxi and transportation companies, is hiring a Dispatcher to join our operations team. The ideal candidate will be responsible for coordinating drivers, managing trip schedules, and ensuring smooth daily operations.Responsibilities:Receive and dispatch customer ride requests efficientlyCommunicate with...

  • Dispatcher

    1 week ago

    Edmonton, AB TS G, Canada Bhullar Trucking Ltd. Full time $60,000 - $90,000 per year

    Job DescriptionBhullar Transportation Group is the provider of scheduled bonded trucking services within the nation. Our expertise lies in providing time sensitive over-night guaranteed deliveries. We strive to meet customer requirements with every client we work with. Our renewed commitment to safety management ensures every aspect of our operation is...

  • Csr (Customer Service Representative)

    1 week ago

    Edmonton, Canada MC Dispatch Full time

    MC Dispatch is Growing. We are looking for full-time CSR's to support our inbound/outbound call centre. If you have customer service skills, high attention to detail, quick learner, and friendly, please apply. Some Responsibilities and experience are as follows: - This position you must be able to rotate on weekends. - Access and process information -...

  • Dispatcher/customer Service

    4 days ago

    Edmonton, Canada PWTransit Full time

    **Dispatcher** Are you looking for a job that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit may have the perfect opportunity! We are currently seeking a full-time Dispatcher for our On-Demand Shuttle Service operation in Edmonton. **Position Details**: Friday to Tuesday with the following shift...

  • Dispatcher/customer Service

    6 days ago

    Edmonton, Canada Total PowerGen Solutions Full time

    **Dispatcher ( Customer Service)** **Summary** The Customer Support Specialist is a professional who excels in the coordination of activities to deliver excellent customer service. These activities include scheduling, excellent communication (with customers, technicians, and other internal staff), a sense of urgency, a high degree of organization to...

  • Account Manager

    1 week ago

    Edmonton, Canada MC Dispatch Full time

    The Outside Sales Manager is an expert of the entire MC Dispatch portfolio of services. This position is responsible for developing prospects into customers for MC Dispatch and responsible for executing the full sales life cycle, developing, and sustaining a broad customer base and expanding our company's market share. This role is responsible for working...

  • Dispatcher/customer Service

    2 weeks ago

    Edmonton, Canada Baseline Trucking Full time

    We at Baseline Trucking are offering a job opportunity for professionals with a background in managing Flatbeds/Step decks. **Requirements**: **Dealbreakers**: - **Minimum 1 years of recent experience in the trucking industry as a dispatcher.**: - **Experience with Flatbeds/Step decks.** Additional skills that will be considered: - Book of business for...

  • Customer Service/dispatcher

    2 weeks ago

    Edmonton, Canada Cold Shot Full time

    Cold Shot is looking for a Dispatcher/ Customer Service at its Edmonton location. Please find below the list of requirements and scope of work. **Monday - Friday 8:30 am - 5:30 pm** **_Requirements_** - Must have a clean criminal record - Excellent Communication skills - Must have knowledge with EXCEL - Excellent Customer Service **_Scope of Work_** -...

  • Dispatcher/Customer Service

    2 weeks ago

    Calgary, AB TB X, Canada VP Disposal Full time $50,000 - $70,000 per year

    Job SummaryVP Disposal is a fast-growing disposal company, servicing Calgary and surrounding areas. In this role, you will be the first point of contact for our customers, providing exceptional service and support. We are looking for a fun, easy-going dispatcher with a positive attitude to join our team. Having an outgoing personality on the phone and...

  • Logistics and Service Coordinator

    1 week ago

    Edmonton, AB TM R, Canada Western Dispatch Full time $55,000 - $70,000 per year

    Job descriptionWestern Dispatch is looking for a highly motivated individual to fill a position for Logistics Coordinator. We are looking for candidates with a positive attitude and a passion for success and achievement. We want cream of the crop individuals. People who strive to be leaders in their field. Drive and ambition.We abide by the philosophy;"Hire...