Dispatcher/Customer Service

2 weeks ago

Calgary AB TB X, Canada VP Disposal Full time $50,000 - $70,000 per year

Job Summary

VP Disposal is a fast-growing disposal company, servicing Calgary and surrounding areas. In this role, you will be the first point of contact for our customers, providing exceptional service and support. We are looking for a fun, easy-going dispatcher with a positive attitude to join our team. Having an outgoing personality on the phone and through email is important, as we want you to build relationships with the customers that call in. This is a full-time in-office position, working 9am to 5pm Monday to Friday.

The successful candidate will be responsible for answering the phone and emails to take customer requests and enter into our Business Management Program. The requests are dispatched to the drivers through an app they have on their phones. The main role is dispatching customer requests; however, there will be some other general administrative responsibilities such as data entry, scanning, filing and assisting team members with other tasks as time permits.

You are our ideal candidate if

  • You have excellent time management, customer service, multitasking and organizational skills
  • You can respond promptly to customer inquiries via phone and email, ensuring a high level of customer satisfaction.
  • You can analyze customer needs and provide appropriate solutions or escalate issues as necessary.
  • You can efficiently perform data entry tasks accurately to maintain up-to-date customer records.
  • You can communicate with customers professionally and demonstrate excellent phone etiquette while handling customer interactions.
  • You have extremely strong phone skills – high energy and passion for helping others
  • Provide courteous, prompt, and professional service to customers over the phone and email
  • You can effectively communicate and collaborate with team members in a timely manner
  • Previous scheduling experience is a requirement
  • Knowledge of the city and region is an asset
  • Understanding and experience with roll-off bin, portable toilet and fencing services is an asset
  • Administrative experience is an asset
  • Ability to work well under pressure in a fast-paced environment
  • Written and verbal proficiency in English
  • Ability to take direction
  • Ability to work independently with little supervision
  • Problem-solving initiative
  • Attention to detail

Join our team as a Customer Service Representative where your contributions will help us enhance our customer experience

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Experience:

  • Dispatching: 1 year (preferred)
  • Customer service: 3 years (required)
  • Administrative: 3 years (required)

Language:

  • English (required)

Work Location: In person

  • Dispatcher/Customer Service

    7 hours ago

    Calgary, AB TE L, Canada Oviatt Contracting Full time $60,000 - $80,000 per year

    OC TRANSPORT - DISPATCH/ CUSTOMER SERVICEJOB TITLE: Dispatch/ Customer ServiceThis position will be responsible to the Operations Manager at OC Transport.This is a full time position, with a work week of Monday to Friday. Availability is needed between 6:00am to 6:00pm with alternating shifts.WHO WE ARE:OC Transport is an Alberta based transportation company...

  • Dispatcher/customer Service

    2 days ago

    Calgary, Canada OC Transport Full time

    **OC TRANSPORT - DISPATCH/ CUSTOMER SERVICE** **-----------------------------------------------------------------------------** **JOB TITLE**: Dispatch/ Customer Service This position will be responsible to the Operations Manager at OC Transport. This is a full time position, with a work week of Monday to Friday. Availability is needed between 6:00am to...

  • Dispatch & Customer Service

    6 days ago

    Calgary, Canada Complete Environmental Group Full time

    **Complete Environmental** is a locally owned and operated transportation and logistics company. We have partnered with customers in brewing and distilling, waste produce, plant production waste, composting, food grade tanker services, spring water delivery, and reefer services. As we continue to expand our network, we are looking for an Dispatch & Customer...

  • HVAC Dispatcher

    3 hours ago

    Calgary, AB TH S, Canada Service Experts Full time $40,000 - $80,000 per year

    Overview:DispatcherReports To: General Manager and/or Office ManagerStatus: Full-time, RegularCategory: Administration/PlanningLocation Name: A1 ChesneyLocation Address: Calgary, ABJoin the team of experts and realize your true potentialWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our...

  • Dispatcher/customer Service

    7 hours ago

    Calgary, Canada OC Transport Full time

    **OC TRANSPORT - DISPATCH/ CUSTOMER SERVICE** ------------------------------------------------------------------------ - **JOB TITLE**:Dispatch/ Customer Service This position will be responsible to the Operations Manager at OC Transport. This is a full time position, with a work week of Monday to Friday. Availability is needed between 6:00am to 6:00pm...

  • Dispatch/ Customer Service

    1 week ago

    Calgary, Canada OC Transport Full time

    **OC TRANSPORT - DISPATCH/ CUSTOMER SERVICE** **-----------------------------------------------------------------------------** **JOB TITLE**: Dispatch/ Customer Service This position will be responsible to the Operations Manager at OC Transport. This is a full time position, with a work week of Monday to Friday. Availability is needed between 6:00am to...

  • Dispatcher/customer Service

    1 week ago

    Calgary, Canada Harmony Heating and Air Conditioning Inc Full time

    **Position Overview** The **Dispatcher/Administrative Assistant**plays a key role in supporting daily office operations and coordinating the schedules for both the HVAC Service and Sales Teams. This position ensures efficient communication, accurate scheduling, and timely dispatching to maintain a smooth workflow between the office and technicians. By...

  • Customer Service/dispatcher

    2 days ago

    Calgary, Canada Mr. Mikes Plumbing Full time

    **Overview** At Mr. Mikes Plumbing, our customer service team is at the heart of what we do. We’re looking for people who can handle the fast paced environment, keep things organized, and help our customers feel heard and valued. If you love making connections and are great at solving problems, you will thrive here. **Responsibilities** - Answer calls and...

  • Dispatcher/customer Service

    2 weeks ago

    Calgary, Canada Pete The Plumber Full time

    Come work for the #1 Service Company in Calgary! We are currently hiring for a dispatcher for our busy service company. In addition to taking customer phone calls and booking service appointments the position will also include various administrative work including data entry and filing. Additional tasks could be added upon completion of training. We offer...

  • Dispatcher/customer Service Representative

    2 days ago

    Calgary, Canada Complete Environmental Group Full time

    **Company Overview**: Join Complete Environmental, a leading environmental services company with over 30 years of experience serving Western Canada. We're a growing organization comprised of T&T Disposal, Cutting Edge Logistics, and several other established waste management and logistics companies, providing comprehensive solutions including waste...