Customer Service Representative
2 weeks ago
The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.
Responsibilities
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Respond to incoming phone calls, and customer emails to process orders efficiently
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Promote and maintain good customer relationships
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Acknowledge and resolve customer complaints
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Ensure customer satisfaction and provide professional customer support
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Perform orders, refunds, and exchanges
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Monitor incoming product to provide accurate ETAs to customers
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Support the Sales Team with quote follow-up and proactively share customer information
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Gain an understanding of our products and how they are best utilized through continued development training
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Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
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Partner with Sales Team to resolve customer issues
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Adhere to all Company policies and procedures
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Comply with all Health & Safety related policies, procedures, and safe work practices
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Other duties as assigned
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