Claims Support Specialist/Auto Adjuster Support

Position: Claims Support Specialist/Auto Adjuster Support

Location: Tavistock, ON.

Company: South Easthope Mutual Insurance

Who We Are:

We're South Easthope Mutual Insurance, and for generations, we've been the friendly faces our community turns to for peace of mind and personalized insurance service. We're on the lookout for a detail-oriented and member-focused individual to join our team.

The Opportunity: Make a Real Difference

As our Claims Support Specialist/Auto Adjuster Support, you will assist our member-owners during challenging times as you help our members get back on their feet.

Why You'll Love Working With Us:

• Community Connection & Purpose: Loyalty to the communities we serve is ingrained in our culture. Here, you're not just an employee — you're an essential part of the community we're proud to support.
• Supportive Team: We genuinely value our employees Expect a positive, supportive, and collaborative environment where work-life balance isn't just a buzzword.
• Grow With Us: We invest in YOU Continuous learning, professional development, and opportunities to build a meaningful, stable career are all part of the package.
• Mutual Benefits: Experience the unique strengths of working for a mutual insurer where policyholders are members, and our focus is on member service, not just profits.

What You'll Be Doing (Your Impactful Day-to-Day):

· Answer phone calls from members reporting claims, setting up new files and providing initial support.

· Assign emergency contractors when required.

· Draft and send correspondence, including letters and emails to members and third parties.

· Provide administrative support to the department, including running and distributing reports, issuing and printing cheques, scanning, and filing.

· Follow up with third-party service providers and insurance companies for status updates.

· Manage a variety of auto claims to build experience.

· Assist with covering the primary auto adjuster's vacation periods or periods of high volume.

What You Bring to the Table (Our Ideal Candidate Profile):

We're seeking someone who is detail-oriented, proactive, and a natural problem-solver, with a strong knack for critical analysis, excellent communication skills, a self-starting attitude, and a genuine desire to help others

· No prior claims experience is needed; training will be provided.

· Excellent communication and customer service skills.

· Comfortable handling calls from members in stressful situations, maintaining professionalism and focusing on effective solutions under pressure.

· Strong organizational skills and attention to detail.

· Ability to handle multiple tasks efficiently and prioritize workload.

· Proficient in Microsoft Office Suite, Word, Excel, and Outlook.

Education & Designations:

• You bring life experience, sound judgment, and a desire to be part of a team that values consistency and care. Whether you've worked in insurance, customer service, or another field where people count on you.

The Perks & Rewards (What We Offer):

• Competitive Compensation Package: We offer a solid base salary, comprehensive benefits, and a pension plan to help you build a secure future.
• Growth & Development: Access to ongoing training and real opportunities for career advancement.
• Inclusive & Innovative Culture: Join a workplace that champions teamwork, fresh ideas, and continuous learning.
• Well-being Focus: We care about our team We're committed to your health and wellness and encourage active involvement in the communities we serve.

Ready to Make a Difference With Us?

We'd be thrilled to hear from you Please send your resume to:

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Wellness program

Ability to commute/relocate:

• Tavistock, ON: reliably commute or plan to relocate before starting work (preferred)

Location:

• Tavistock, ON (preferred)

Work Location: In person