Application Support Analyst

Job Description

WHAT IS THE OPPORTUNITY?

At RBC Technology & Operation group, we are seeking a dedicated Application Support Analyst to join our dynamic IT team. This role is critical in ensuring the reliability, performance, and stability of our core applications, which are essential to our daily operations and client services.

WHAT WILL YOU DO?

• Coordinates application maintenance and support objectives in partnership with production support team, development team and business representatives. 
• Responsible for day to day works regarding application maintenance and support activities such as vulnerabilities remediation and TLP compliance issue fix. Also service requests from business teams and project teams.
• Leads tasks such as application environment maintenance for projects, change management, testing, DR, etc.
• Assist to provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.
• Assist to manage the identification of root cause and coordinate recovery and mitigation to improve resource usage and time to market.
• Collaborate with developers and stakeholders to implement enhancements and optimize system functionality.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 1-2 years of experience in IT, Operations or Application maintenance / Support area
• Expertise in Windows Server, Operating System Admin, CMD commands
• Strong analytical, problem solving, decision making and documentation skills
• Working experience with scripting SQL
• Experience with Change management, incident management standards and practices including critical communication to business and IT stakeholders

Nice-to-have: 

• Excel proficiency
• Trading life cycle knowledge
• Working experience with scripting ideally in .NET
• Working knowledge on alerts and monitoring tools such as Dynatrace and PagerDuty
• Experience with cloud Technology (OpenShift, Azure) and Monitoring tools (Dynatrace), ITIL foundation training

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• A world-class training program in financial services 

#LI-POST

Job Skills

Communication, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Risk Compliance, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Teamwork, Windows Batch Scripts, Windows Command Line

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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