Manager, Residential Operations

About the Role

Are you a results-driven property management professional who thrives in a leadership role and wants to make a meaningful impact on residential communities? We're looking for an experienced Manager, Residential Operations to oversee a dynamic portfolio of residential properties, ensuring operational excellence, high tenant satisfaction, and strong financial outcomes. This is a unique opportunity to enhance living experiences while ensuring each asset performs at its highest potential.

What you'll get to do:

Portfolio Operations & Maintenance:

• Manage the day-to-day operations of a diverse residential portfolio, ensuring all sites – including common areas, building exteriors, and landscaping – are well maintained, safe, and visually appealing.
• Oversee regular property inspections and implement preventative maintenance programs to uphold quality standards and ensure regulatory compliance.
• Plan and manage capital improvement projects (e.g., HVAC, roofing, paving) and approve invoices for completed work.

Tenant Relations & Communication:

• Foster positive and professional relationships with residents by addressing concerns, complaints, and service requests in a timely and effective manner.
• Ensure high levels of tenant satisfaction to support strong retention and occupancy.

Leasing, Rent Collection & Financial Oversight:

• Manage lease renewals, rent collection, and enforce collection procedures for late-paying accounts.
• Support marketing and leasing efforts to reduce vacancy rates.
• Participate in the development of annual operating budgets and financial reports, monitor ongoing financial performance, and analyze variances.
• Ensure each property's performance meets or exceeds financial targets and return expectations.

Team & Vendor Coordination:

• Lead on-site team members and coordinate with external vendors to ensure timely and quality execution of all property-related services.
• Provide oversight of contractor work, ensuring completion standards are met and expenses align with approved budgets.

Compliance & Risk Management:

• Maintain strict adherence to all local, state, and federal laws, including fair housing and landlord-tenant regulations.
• Ensure that properties meet safety, accessibility, and operational compliance standards.
• Maintain accurate documentation and records for leases, inspections, vendor agreements, and regulatory requirements.

Innovation & Process Improvement:

• Stay current with emerging technologies, tools, and best practices in property management.
• Identify and implement cost-saving opportunities through innovation, vendor optimization, and workflow improvements.

Reporting & Collaboration:

• Prepare and contribute to reports, financial summaries, and budget documents as required.
• Regularly communicate with senior leadership on key operational metrics, risks, and strategic recommendations.
• Actively participate in team meetings and collaborative initiatives, providing input and ideas to improve operations and outcomes.

Stakeholder & Relationship Management:

• Build and maintain strong, sustainable relationships with residents, team members, vendors, and internal stakeholders.
• Promote a culture of professionalism, service, and accountability across all touchpoints.

Who you are:

• Minimum five (5) years property management experience in residential high-end properties
• Knowledge of applicable provincial and municipal legislation including the Residential Tenancies Act.
• Computer literacy, including effective working skills of MS Office, and knowledge of Yardi
• Prior managerial experience required.
• Sound leadership, staff management, and teambuilding skills.
• Effective written and verbal communication skills as well as presentation skills.
• A well-defined sense of diplomacy, conflict resolution, and people management skills.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and stakeholders.
• Ability to follow through and complete overlapping projects.
• High degree of resourcefulness, flexibility, and adaptability.
• Strong customer service and troubleshooting skills.
• Valid driver's license required.

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request.

Job Type: Full-time

Pay: $80,000.00-$85,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care
• Wellness program

Work Location: Hybrid remote in North York, ON M3B 2T3