Front Desk Receptionist and Clinic Administrator

8 hours ago

Milton, Ontario, Canada Osteoathletic Full time

We are seeking a detail-oriented and organized Front Desk Receptionist and Office Administrator to join our busy sports medical clinic located in Milton, Ontario. The ideal candidate will be responsible for managing daily office operations, providing exceptional customer service, and ensuring efficient administrative support. This role requires proficiency in various software applications, strong communication skills, and the ability to multitask effectively in a fast-paced environment.

Successful candidate must be willing to work a mix of daytime shifts (8:30am-3pm) as well evenings shifts (2:30pm-8pm). Select Saturday shifts (9:30am-6pm) may apply as well.

Please note, we are looking for a long-term candidate and as such are not accepting students.

Responsibilities:

  • Oversee administration of day-to-day clinic operations
  • Receptionist duties such as greeting and scheduling appointments for patients, with the goal of maximizing the schedule and creating opportunities to build new bookings
  • Facilitate an excellent level of customer service by interacting with patients and staff
  • Educate patients on the benefits of our services and differences between modalities
  • Assist the Owner and/or Director in maximizing sales and profitability and effectively control all related expenses of the store
  • Respond to telephone and email inquiries promptly
  • Ensure clinic's compliancy with health & safety guidelines
  • Merchandising, inventory control and stocking shelves
  • Social media engagement and marketing – photographing, filming and posting visuals
  • Actively taking initiative and keeping busy during low customer traffic
  • Organize and manage patient intake documents for electronic filing
  • Maintain clinic cleanliness and organize laundry
  • Open and close the clinic to ensure the space is secured
  • Manage client files as appropriate
  • Interact with insurance providers and referring medical offices for submission of treatment notes and diagnostic reports (including coordination of client release of records requests)
  • Other duties as assigned by Owner and/or Director

Requirements:

  • Office administration training required
  • Kinesiology background an asset
  • Experience working within a multidisciplinary clinic and/or dental setting preferred
  • Attendance, punctuality and reliability are mandatory
  • Demonstrated accuracy and attention to detail in a fast-paced environment.
  • Strong ability to multi-task, effective time management is critical
  • Above average organizational, interpersonal, customer service skills and experience
  • Able to work in a team environment.
  • Excellent written, verbal and electronic communication skills.
  • Must be highly proficient in MS Office (Word, Excel, Outlook)
  • Ability to cover other receptionist shifts as necessary due to vacation, sickness, etc

This position is ideal for motivated individuals who thrive in a fast-paced environment and possess strong administrative capabilities.

Job Type: Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 20 – 25 per week

Benefits:

  • Casual dress
  • Flexible schedule
  • On-site parking

Work Location: In person

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