Field Service Technician

IPG - Intertape Polymer Group14 days ago

Hamilton, Ontario

Mid Level

full_time

Join the IPG Team Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you

Position Description Title: Field Service Technician

Department: Field Services

Immediate Supervisor: Field Service Manager

Status: Non-Exempt Hourly

Position Purpose As a Field Service Technician, you are responsible for maintenance and repairs on IPG products within the assigned location and to assure continuity of customer operations. You will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Agreements.

Principle Accountabilities

• This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
• Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff.
• Establish a regular Preventive Maintenance program for existing end user accounts.
• Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
• Follow established communication procedures – issue RMA's, prepare and submit work orders, expense reports, trip reports, etc.
• Software upgrades to WAT units when required.
• Support Senior Technician onsite with other service needs as required.
• Performs other duties as assigned.

Essential Skills And Experience

• High School degree or equivalent
• Associate degree in technology field, e.g., mechanical, electrical, electronics preferred
• 3-5 years of related experience
• Broad knowledge of electronics and electromechanical principals.
• Skilled in the use of PC applications, including Microsoft Office Suite.
• Must be knowledgeable in the use of basic tools, including multimeters.
• Ability to present technical concepts to non-technical individuals.
• Ability to understand technical diagrams and manuals.
• Strong written and oral communication skills.
• Must be able to work independently with little supervision.
• Good customer service and organizational skills are necessary.
• Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results.
• Proper record keeping of all service performed on IPG equipment, which could be used to review service performance with customer.
• Travel requirements include overnight travel, both by car and by air, that may frequently exceed 50% of a work week.
• Employee must hold a valid state driver's license and have a good driving record.
• Flexibility to work extended hours during work week and have open availability to work weekends and holidays on an as-needed basis.
• Must have the ability to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20 lbs.
• Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time.
• May be required to push and pull a cart with equipment weighing up to 60lbs.

Why Choose IPG? At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

You belong here. Join us today

Packaging and Containers Manufacturing

Headquartered in Sarasota, Florida, IPG is a global provider of packaging and protective solutions across a diversified set of geographies and end-markets. The Company develops, manufactures, and sells a variety of solutions including paper and film-based pressure-sensitive and water-activated tapes, stretch and shrink films, protective packaging, woven and non-woven products and packaging machinery.