Field Service Technician

The Field Service Technician is a hands-on professional responsible for the installation, commissioning, and maintenance of our NITROCENTER nitrogen generation systems. This role ensures our systems operate reliably and provides exceptional service to our clients. The technician will perform diagnostics, conduct repairs, and work closely with the field service team to maintain the highest standards of quality and customer satisfaction. Strong technical skills and a commitment to quality are essential for success. As a member of our technical services team, the Senior Field Service Technician thrives in a collaborative environment and understands the importance of delivering a premium experience to all Purity Gas clients.

Department: Field Service

Manager: Director of Technical Services

Employment Type: Full-time, 37.5 hours per week, 5 days per week with the ability to work overtime, weekends and on-call, when required

Location: Customer sites and Purity Gas Inc Head Office in Ancaster, Hybrid

Work Conditions: Travel to client sites is a core requirement of this role

Start Date: ASAP

• Install, commission, and perform routine maintenance on nitrogen generation systems at customer sites.
• Conduct diagnostics, troubleshooting, and repairs on Purity Gas equipment.
• Travel to customer sites to perform service appointments and installations.
• Create and maintain accurate and detailed records of all service activities.
• Provide remote and on-site technical support to customers.
• Collaborate with the Field Service Administrator and other internal teams to ensure seamless service execution.
• Prepare service quotes for repairs and maintenance.
• Adhere to all company safety protocols and industry regulatory standards.
• Participate in training sessions to stay updated on processes and product offerings.
• Perform other related duties as assigned.

• A recognized college diploma is preferred.
• Minimum of 3 years of directly related experience as a Field Service Technician.
• Previous experience in the compressed gas industry or a related field is an asset.
• Possession of a recognized Millwright or Electrician Trade Certificate is an asset.
• Knowledge of refrigeration systems is an asset.
• Strong customer service and professional communication skills.
• Experience in preparing service quotes and related documentation for clients.
• Experience with CRM and service management software is an asset.
• Excellent organizational, multitasking, and problem-solving abilities.
• Strong attention to detail in record-keeping and technical work.
• Fluent in English (written and oral).
• Fluent in French (written and oral) is an asset.
• Able to travel across North America and internationally if required
• Must maintain legal and medical travel requirements while employed
• Must have a valid driver's license with a satisfactory driver's abstract.

• Competitive compensation package, including annual performance bonus 
• Paid PTO (Personal Time Off) to recharge and refresh
• Health & Dental coverage — 100% employer-paid
• RRSP matching program to help you invest in your future
• Company Phone & Vehicle 
• Clothing Allowance
• Monthly team lunches to bond and brainstorm over great food
• Snacks and drinks in the office to fuel your day
• A culture of learning, growth, and innovation
• Opportunities to shape the future of industrial manufacturing

• Field Service Team
• Operations Team
• Customers
• Engineering and R&D Team

While we appreciate all applications, we use automated screening tools and questions to help identify candidates who meet the core requirements for this role. All applications that meet the basic criteria are reviewed by our recruitment team and only candidates selected for an interview will be contacted.

Purity Gas is an equal opportunity employer and upholds hiring practices that comply with human rights legislation. We are committed to ensuring equal employment opportunities for all individuals regardless of race, colour, religion, gender, sexual orientation, marital status, age, or mental or physical disability.

We are also dedicated to fostering a respectful, inclusive, and accessible workplace. Our goal is to support the dignity and independence of every person. In alignment with the Accessibility for Ontarians with Disabilities Act, 2005, we strive to identify, prevent, and eliminate barriers to accessibility.