Service Advisor

2 weeks ago

Calgary AB TE W, Canada 1bb887d8-4e5e-47e2-9229-0fb1a204c7b5 Full time $62,400 - $93,600 per year

Company Overview:

Lab22 is a dynamic and growing company specializing in custom parts development, precision vehicle builds, and high-quality service work on premium vehicles. We pride ourselves on delivering exceptional customer experiences and top-notch automotive solutions.

Job Description:

We are seeking a motivated and organized individual to join our team as a Service Advisor & Receptionist. This is a multifaceted role that requires a customer-focused attitude, excellent organizational skills, and a willingness to contribute to various aspects of our operation.

Key Responsibilities:

  • Reception:
  • Greet customers warmly upon arrival and provide a welcoming environment.
  • Answer phone calls, respond to inquiries, and schedule appointments.
  • Manage customer check-ins and ensure smooth communication between customers and the service team.
  • Service Advisor:
  • Assist customers with their service needs, providing expert advice and guidance.
  • Prepare and present estimates for service work.
  • Coordinate with technicians to ensure jobs are completed on time and to the customer's satisfaction.
  • Keep customers informed about the status of their vehicle and any additional work required.
  • Parts Ordering:
  • Order parts and materials needed for various service jobs.
  • Track inventory levels and maintain accurate records of orders and deliveries.
  • Work with suppliers to ensure timely delivery of parts and manage any issues that arise.
  • Job Organization:
  • Organize and prioritize jobs to ensure efficient workflow.
  • Assist with the coordination of custom builds and projects.
  • Maintain detailed job records and ensure all paperwork is completed accurately.
  • Cleaning & Maintenance:
  • Maintain a clean and organized workspace.
  • Perform basic cleaning tasks to keep the shop in top condition.

Qualifications:

  • Previous experience in a similar role within the automotive industry is preferred.
  • Strong communication and customer service skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Detail-oriented with strong organizational skills.
  • Familiarity with automotive parts and service processes is a plus.
  • Proficient in basic computer applications.

What We Offer:

  • Competitive salary based on experience.
  • Opportunities for growth and development within the company.
  • A friendly and supportive work environment.
  • Employee discounts on parts and services.

How to Apply:

If you are a dedicated professional with a passion for the automotive industry and a commitment to delivering excellent customer service, we would love to hear from you Please submit your resume and a brief cover letter detailing your experience and why you would be a great fit for this role.

Job Type: Full-time

Pay: $16.00-$24.00 per hour

Expected hours: 40 per week

Experience:

  • Sales: 1 year (preferred)
  • Customer service: 2 years (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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