E-Commerce & Marketplace Manager

Adventure Outdoors

Welcome to one of the fastest growing outdoor store, tours, and rentals establishment.

AO serves and operates proudly out of the Greater Vancouver Area and Canada. Our unique business model allows us to be a mobile service, which means our patrons get to experience many of the outdoor wonders in multiple locations with delivery, pick up, and personalized itinerary. Our mission is to enable locals and tourists to expand their experience of BC & Canada, get active, and lead a healthier lifestyle.

This position will be a hybrid work from home and primarily in person in our New Westminster office/warehouse.

SUMMARY:

The E-commerce & Marketplace Specialist will have a passion for excellence in research, time management, and an entry level background in ecommerce, marketing, independent work, and meeting deadlines. Knowledge of ecommerce programs, management, and marketing is a must. Due to the paperless nature of AO, strong computer skills are a must and ample training will be provided with all programs used. They will be expected to function well within an independent and group environment to carry out everyday functions of the business with minimal to no supervision.

BENEFITS:

• Accommodation: Your sporting equipment and office equipment will be provided in full
• Dress Code: Casual clothing + shirt uniform
• Convenience: Opportunities to enjoy water and outdoor activities when available as well as access to many outdoor activities including hiking trails during leisure time
• Culture: COMPLETE open door policy and family-like dynamic within our team where your feedback is heard and acted on + company socials/ outings
• Benefits: Company tech
• Employee Discount Privilege: 50% discount on daily rentals, and at cost discount on store for friends and family
• Opportunities: Strong chances of career and personal growth within a start up environment
• Mentorship will be provided by a team of dedicated digital professionals to accelerate your learning

REPORTS TO: CEO & Supervisor

REQUIREMENTS:

Due to the nature of the Work Integrated Learning (WIL) Program, the applicant must be (MUST meet):

• A Canadian citizen, permanent resident, has work permit, or person whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
• Be a recent graduate of a post secondary institution or current post secondary student

SKILLS & CHARACTERISTICS:

Leadership:

• Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.
• Effective decision making and problem-solving capabilities, demonstrating sound judgement.
• Trustworthy with sensitive or confidential company property (intellectual and physical).

Communication:

• Excellent interpersonal and communication skills, both written and verbal
• Professional demeanor with strong active listening skills
• Public speaking skills
• Customer service driven communication

Administrative:

• Strong organizational and administrative skills with keen attention to detail
• Proficiency in Google Workspace & Dropbox preferred
• Quick and efficient learner
• Good with computers and common programs (i.e. Google suite, Canva, and Analytics)
• Data management and analysis, with weekly/biweekly reporting of market trends

Ecommerce:

• Knowledge of ecommerce management, including posting, editing, processing pictures, and cross referencing of competition pricing
• Gathering of information from several sources to accurately depict our products online with the highest quality
• Knowledge of Shopify and marketplace E-commerce technology a strong asset
• Quick and efficient learner
• Good with computers and common programs

Digital Marketing/Social Media Management:

• Able to create new and engaging content via Google, Meta, MailChimp, Shopify, and other social media
• Effectively manage the company's social media presence across various platforms
• Strong creative skills and able to creating engaging content for our target audience
• Able to use analytics tools to monitor and measure performance
• Able to respond to comments and messages in a timely manner and engage with social media followers
• Utilize AI to automate marketing tasks

Customer Services:

• Ability to communicate efficiently and professionally with clients
• Interact with clients on behalf of the company online and in person
• Send quotes and close sales efficiently

EDUCATION & EXPERIENCE:

• Knowledge of common computer programs a strong asset
• Some outdoor activities-related experience or knowledge an asset
• Previous education/ training in business, information systems, and project management an asset
• Ecommerce and marketplace experience an asset (i.e. Shopify and facebook marketplace)
• SEO analysis and reporting
• Google analytics and social media analytics reporting a strong asset
• Blog content, email marketing campaigns, and writing an asset
• Strong research skills
• Strong computer skills. Being the only outdoor paperless company in BC, we proudly function through computers only with state of the art technology and programs
• Experience in utilizing AI to automate workflows and tasks

DAILY DUTIES, RESPONSIBILITIES & TASKS:

• Manage all ecommerce related postings, editing, image processing, and conducting competitive analysis and trends
• Send professional emails and communicate with customers using main company email account to follow up on quotes
• Research on grants, sponsorship opportunities, and funding sources
• Lead the marketing vision, tech, and management to devise effective marketing campaigns
• Managing company brand image
• Various other admin duties as required
• Potential to come in to office for operations tasks when backed up and help is needed
• Assist customers, identify goods quickly using several techniques, and provide clear answers to queries from multiple sources
• Working on managing customer and program accounts
• Reach out to marketplace sellers and promote our retail items

Job Types:

• Full time, 3 months contract to begin, and strong likelihood of full time thereafter

Additional pay:

• Potential for Bonus and perks when revenue is above target

Difficulty: Entry Level

*** If you believe you will be an outstanding applicant, but don't have the necessary certifications and training, the courses and supplies can be provided for you with a deferred payment option.

Job Types: Full-time, Permanent, Fixed term contract

Contract length: 3 months

Pay: $18.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• Casual dress
• Company events
• Employee assistance program
• On-site parking
• Store discount

Ability to commute/relocate:

• New Westminster, BC V3L 5G3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Due to changing consumer behaviour, AI utilization is key to understanding consumer buying journey, how are you with learning AI tools to automate your workflow and marketing tasks?
• Given the requirements of the Work Integrated Learning (WIL) Program, are you a current student or recent graduate of a post secondary institution (ex. college / university)?

• Do you meet ALL of the following requirements? (Must answer Yes or No)

• A Canadian citizen, permanent resident, or person whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment

• A current student or recent graduate of a post secondary institution (ex. college / university)

Education:

• Secondary School (preferred)

Experience:

• AI: 1 year (preferred)
• Customer service: 1 year (preferred)
• diverse marketing: 1 year (preferred)
• E-commerce management: 1 year (preferred)

Work Location: Hybrid remote in New Westminster, BC V3L 5G3