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SAP Support Analyst

4 hours ago

Toronto, Ontario, Canada Toronto Police Service Full time

Posting Title: SAP Support Analyst

Job ID #: 7703

Status: Full-Time

Salary: $87,941 - $99,486

Hours: 35.00

Location: Toronto Police Headquarters

Department: Accounting Services

Vacancies: 1

Job Code: A08ANA

Opening Date: January 27, 2026

Must Apply By: February 10, 2026

The Toronto Police Service is looking for a candidate that shares our core values:

Service at our Core Do the right thing Connect with Compassion Reflect and Grow

The Toronto Police Service is the fourth largest municipal police service in North America. With over 5,000 officers and approximately 2,500 civilian employees, we are dedicated to delivering best-in-class police services, in partnership with our communities, by being where the public needs the Service the most, by embracing partnerships to create safe communities, and by focusing on the needs of the City.

NOTE: To apply to this role, please apply online via our Toronto Police Service careers website and click on Civilian Roles.

The Opportunity:

As an SAP Support Analyst, you will be responsible for assisting in the support of the Toronto Police Service s financial system, maintaining technical documentation, managing the user access matrix and controls. You will provide daily functional support to users and perform required testing related to upgrades and support fix packs. In addition, you will co-ordinate and provide user training to all levels of users within the Toronto Police Service.

Duties and Responsibilities:

  • Creates, updates, tests and maintains system and user documentation relating to the Toronto Police Service company codes and associated functionality in the financial and management information system.
  • Prepares and disseminates application documents, reports and correspondence as required; maintains and manages a current library of application documents, including but not limited to training courseware.
  • Maintains the user access matrix, adhering to City of Toronto licensing restrictions and Auditor General recommended internal controls and documentation requirements.
  • Develops and maintains professional relationships with appropriate unit departmental personnel by providing advice and guidance on the use of the financial system.
  • Provides end user support by responding to problems identified on the Cherwell Service Management system, telephone requests, etc; receives and evaluates viability of user suggestions, requests and complaints and submits to the SAP Administrator for research and implementation.
  • Maintains training calendar and organizes training sessions based on user needs.
  • Oversees user training and modifies programs as required; identifies training requirements, develops courseware and provides user training in the form of site visits, workshops or any other forums deemed to be effective.
  • Maintains master data related to company code wide functional requirements; performs periodic system purges and renewals.
  • Supports the year end audit function related to system and data integrity.
  • Maintains current knowledge of Service organizational structure, financial and purchasing policies and the SAP application.
  • Acquires knowledge as it relates to interfaces to and from SAP and other corporate administrative systems.
  • Performs duties of the SAP Administrator as required. Participates at system governance meetings within the Toronto Police Service and at the City of Toronto.
  • Performs all other duties, functions and assignment inherent to the position.

Education/Experience:

  • A College diploma in accounting, purchasing, or financial management or an approved combination of education, training and experience.
  • Minimum of three years experience in the finance area, preferably within a large public sector organization.
  • Must have working knowledge of the SAP Financial System, with experience in at least one SAP application module (e.g. FI, CO, PS, BCS, MM, SD, FM, User Maintenance and Security Administration).
  • Certification in system support and/or administration would be preferred.

Skills/Competencies:

  • Must possess strong analytical, problem solving, and presentation skills combined with the ability to work with minimal supervision and direction.
  • Requires excellent oral and written communication skills with the ability to guide and advise users on system functionality.
  • Strong interpersonal skills to facilitate conflict resolution and participate as a team member on implementation and upgrade teams.

Probation Period:

6 months

Notes:

  • Competencies may be measured through various selection tools such as test(s) and/or interview.
  • All applicants who meet the qualifications of the position are invited to submit an online application for this vacancy
  • We thank all applicants for their interest. Once your application has been successfully submitted, you will receive an e-mail confirmation within 24 hours
  • Only those selected for further consideration will be contacted

The Toronto Police Service is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, persons from racialized groups, LGBTQ+ persons, those who are able to speak fluently in another language(s) and anyone committed to a rewarding career in public service.

THE TORONTO POLICE SERVICE SUPPORTS EQUAL OPPORTUNITY INITIATIVES.

Accommodations will be provided, in accordance with applicable legislation, at all stages of the hiring process.

Contact us for if you require an accommodation, and we will work with you to meet your needs.

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