Scrum Master

Are you a hands-on Scrum leader who excels in driving technical delivery, guiding engineering teams, and maintaining disciplined Agile execution across complex enterprise platforms? This role offers a high-impact opportunity to lead multi-layer engineering initiatives, support Salesforce Financial Services Cloud (FSC) programs, and ensure high-quality, on-time delivery across numerous integrated systems.

Working with one of our top financial clients, this position calls for a Scrum Master (Salesforce Financial Services Cloud) who will lead Scrum ceremonies, manage sprint execution, solve daily technical blockers, and collaborate across architecture, development, and cloud teams. The ideal candidate is a confident delivery driver with strong technical acumen, deep Agile expertise, and the ability to challenge and support teams simultaneously.

Responsibilities
Lead Agile Delivery & Technical Execution

• Lead daily Scrum ceremonies including stand-ups, sprint planning, backlog refinement, demos, and retrospectives.
• Drive sprint execution, maintain sprint integrity, and ensure delivery of complex technical requirements.
• Coordinate delivery across 25+ integrated systems and multi-layer enterprise platforms.
• Identify, escalate, and resolve sprint blockers, technical dependencies, and cross-team issues.
• Partner with architects, developers, and BSAs to validate technical readiness and solution design.
• Facilitate technical problem-solving, whiteboarding sessions, and workflow discussions.
• Maintain detailed Agile metrics dashboards (velocity, burndown, risks).

Salesforce FSC & Technical Oversight

• Support Salesforce Financial Services Cloud initiatives, including Sales Cloud, Experience Cloud, and Marketing Cloud.
• Oversee loyalty management and enterprise integration touchpoints.
• Collaborate with Azure and Databricks teams on technical pipelines and end-to-end flows.
• Document and diagram system interactions, workflows, and integration logic.

Project Management Support

• Assist with project intake, sizing, prioritization, and roadmap planning.
• Provide status updates, track risks, and manage stakeholder expectations.
• Ensure user stories and requirements are well-groomed and aligned to sprint goals.
• Maintain project documentation within JIRA and Confluence.

Desired Skill Set:

• 7–10+ years of experience in Agile delivery roles within enterprise environments.
• Proven success leading Scrum teams with complex technical scope.
• Strong technical background in software development, solution design, or business systems analysis.
• Deep understanding of enterprise integrations, data flows, and multi-system architecture.
• Hands-on experience maintaining and troubleshooting technical workflows or pipelines.
• Advanced JIRA expertise: sprint boards, JQL queries, story decomposition, EazyBI dashboards.
• Excellent communication skills with the ability to simplify complex technical concepts.
• Strong interpersonal skills—confident, diplomatic, and able to challenge assumptions constructively.
• Proven ability to resolve technical blockers and drive sprint-level accountability.

Nice to Have:

• Experience working with client's or similar Tier 1 financial institutions.
• Salesforce FSC or broader Salesforce ecosystem experience.
• Knowledge of Azure Cloud, Azure Data Factory, and Databricks.
• Experience in regulatory, compliance, or financial-services environments.
• Prior experience in multi-cloud or large-scale digital transformation programs.

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