Receptionist - Lifecare Centre Brantford

Job Title: Receptionist

Employee Group: Non-Union

Department: Administration

Job Type: Part-Time

Hours of Work: 4:30PM-8:30PM Weekdays, 1:30PM-6:00PM Weekends

Required Availability: Must be available to work evenings, holidays & weekends

Wage Rate: $21.36

Reports To: Staffing Supervisor

JOB SUMMARY:

This position will assist with the efficient and effective operations of the facility by offering clerical support, as well as operating the multi-line telephone system to answer incoming calls and direct callers to appropriate personnel by performing the following duties. The receptionist works in accordance with all the policies and procedures of St. Joseph's Lifecare Centre. While performing any and all duties of the position, the employee will work in a safe and healthy manner and will follow the regulations outlined in the Occupational Health and Safety Act.

KEY ACCOUNTABILITIES & SUCCESS CRITERIA:

• Retrieve messages from general delivery voice mail and forward to appropriate personnel.
• Answer incoming telephone calls; determine purpose of call, and forward calls to appropriate personnel or department.
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
• Screen calls and reroute or respond to inquiries as appropriate, such as: provide caller with address, directions, and other information within scope of duties.
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Receive, sort, and route incoming packages and mail.
• Accept resident co-payment cheques, trust account cheques, and payment for Pharmacy, Hairdressing, and Massage Therapy, and forward to the proper destination.
• Assist residents and visitors to enter and exit the building in a safe manner when required.
• When requested, assist with infection control screening/signing in of staff and visitors.
• Create and print fax cover sheet, memos, correspondence, reports, and other documents when necessary.
• Perform other clerical duties as needed, such as filing, photocopying and collating.
• Give information to and prepare information for residents, resident family members, customers, employees, managers and others as required.
• This position may be required to perform additional related job functions beyond this description.

QUALIFICATIONS & SKILLS:

• Minimum of 2 years' computer experience and proficient with Microsoft Office (Word, Excel, Power Point and Outlook).
• Excellent organizational skills, attention to detail, the ability to handle several tasks effectively and meet deadlines.
• Must have strong communication skills and be friendly and courteous in dealings with all contacts.
• Must have effective verbal and written English communication skills.

WHAT WE OFFER:

• Enrolment in Healthcare of Ontario Pension Plan (HOOPP)
• Optional Part-Time Health Benefit Program
• Free Parking
• Employee Assistance Program (EAP)

St. Joseph's Lifecare Centre appreciates all responses. However, only candidates under consideration will be contacted.

St. Joseph's Lifecare Centre Brantford is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all programs, facilities, and people. St. Joseph's Lifecare Centre Brantford is committed to creating a barrier-free, accessible organization, utilizing a collaborative approach in supporting persons with disabilities during the recruitment, assessment, selection, hiring, and the ongoing employment life cycle. Upon individual request, the Health Centre will endeavor to remove any barrier to the employment lifecycle to accommodate those employees with disabilities. Should any employee require accommodation through the employment lifecycle, please contact Human Resources.