Client Solutions Analyst 2

4 days ago

Montreal, Quebec, Canada Behavox Full time $100,000 - $140,000 per year
About Behavox

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. 

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. 

Our approach is unique, and it's validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About the Role

Behavox has successfully built a managed services function to support our customers.  Managed Services is made up of 2 distinct offerings so far 1) Training and Certification on the platform and 2) Behavox owning platform configuration and work.

As a Client Solutions Analyst on the Managed Services Team,  you will be a platform specialist and will be responsible for:

1) Working directly with our customers providing training  

2) Support our customers with platform based questions and concerns 

3) Work directly on their platform making improvements and recommendations

What You'll Bring
A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies3+ years of experience using developed Problem-Solving skills to break down complex issues into manageable componentsBusiness Acumen and knowledge evidenced through a clear understanding of Financial Services business operations, processes, risks and objectivesSkilled in Analytical Thinking evidenced through the ability to assess both technical and business impacts of technology decisionsStrong Communication Skills with written and verbal communication professional capabilities for presentations and documentationWhat You'll Do
Review risk based alerts to differentiate between true positives and false positives using appropriate risk analysis methods and toolsClassify risks into different categories to implement risk policies or scenarios intended to highlight relevant risks worthy of investigation on a surveillance, archiving or security solutions, utilizing predefined frameworksWrite lexicon-based scenarios to target specific risks targeted by a surveillance, archiving or security solution, employing industry-standard methodsExplain typical Target Operating Models to clarify the roles of key stakeholders that might use a surveillance, archiving or security platforms (for example, L1, L2, L3, HR, and Legal) including different escalation paths, using process diagrams and communication toolsWrite both functional and technical reports to present risk analysis, alert metrics, or test results using data visualization and reporting softwareWhat We Offer
A truly global mission with a passionate community in locations all over the worldHuge impact and learning potential as our aspirations require bold innovationHighly competitive compensation with 100% bonus pay already integratedBenefits include great health coverage for employee and familyGenerous time-off policy and flexible work scheduleAbout Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. 

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