Regional Director, West Provinces

Health Standards Organization (HSO)1 day ago

Ottawa, Ontario

Senior Level

full_time

Hybrid work model

Defined benefit pension plan

Time off programs, including December shutdown

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm. Terms: Full-time Permanent

Salary: Commensurate with experience

Location: Remote (Canada) | Accommodation for hybrid work model (Ottawa, Montreal and Toronto)

About The Role The Regional Director, West Provinces is a member of the HSO Client and Assessment Services team and the organization's leadership team. The Regional Director reports to the Managing Director, Client and Assessment Services, and will lead and enable a team in the delivery of quality accreditation experience and strategies for Canadian hospital and health system clientsacross British Colombia, Alberta, Manitoba, and Saskatchewan. The Regional Director will find new and innovative ways to create and deliver value to health care systems.

As Regional Director, West Provinces, you will lead the strategy and design to drive a business plan with a strong focus on excellence in service delivery to foster client retention and market expansion. You are comfortable working in a matrix environment to elevate and adapt existing services to meet the needs of the British Colombia, Alberta, Manitoba, and Saskatchewan healthcare landscapes. Your clinical expertise and understanding of how Health Authorities operate are valuable assets and informs your strategic approach. As Accreditation Canada's ambassador, you'll cultivate trust with executives, clinicians, and policymakers. You will foster strong stakeholder relationships, you'll elevate delivery of services, nurture enduring partnerships to enrich the broader healthcare landscape.

Main Responsibilities Strategic Planning and Execution:

• Drive the implementation of strategic initiatives, ensuring alignment with organizational priorities and timelines.
• Provide leadership and direction to the Client organizations & Reporting teams.
• Develop medium to long range plans and prepare strategies to secure, grow and diversify the relationship with a defined group of existing customers.
• Build relationships with staff, clients, partners, stakeholders and operational committees; rally them to contribute to our goals and success.
• In collaboration with senior leadership, develop and execute regional plans and growth strategies.

Landscape Knowledge

• Ensure ongoing environment scanning to understand emerging trends and issues linked to different jurisdictions and clients' context.
• Stay updated with industry regulations, standards, and best practices in West provinces, always ensuring quality and compliance.
• Proactively keep informed about new developments, build capacity, and create strategic plans within a specific sector of health services to stay ahead of the competition.

Operational Excellence

• Play a pivotal role in ensuring the successful execution and delivery of programs and services.
• Overcome operational obstacles to ensure efficient program delivery and high client organizations' satisfaction.
• Monitor and achieve key performance indicators (KPIs) to track progress and identify areas for improvement.
• Coordinate resources and implement best practices to achieve the established targets for client experience and retention.
• Collaborate with stakeholders, manage risks, and facilitate effective communication within different business units throughout the product lifecycle.

Collaboration And Partnerships

• Partner with different stakeholders including government and policy makers.
• Identify with clients and assess their unique needs through an understanding of their performance indicators, culture and the context of their organization.

Team Development

• Foster a culture of continuous learning, innovation, and collaboration within the department.
• Address operational challenges to ensure programs are delivered efficiently.
• Act as the liaison for enterprise-wide collaboration with other business units to achieve shared goals.
• Implement key business decisions and initiatives in collaboration with the leadership team.

Must Have Qualifications

• Master's degree or PhD in related field. An equivalent combination of work experience and education will be considered. Clinical background is considered an asset.
• 7 plus years of progressive experience.
• Strong transformative leadership skills with a proven ability to manage and develop teams. Ability to mentor, teach and train; simplify complex needs and issues.
• Strategic, innovative mindset and ability to champion the delivery of exceptional customer experiences in health systems, ensuring consistency in service quality.
• Excellent project management skills with the ability to prioritize and meet deadlines.
• Strong communication skills in facilitation, conflict resolution, consensus-building and negotiation.
• Ability to work effectively in a fast-paced, high-growth environment.
• Tried and tested analytical and critical-thinking skills.
• Demonstrated knowledge of the West provinces' landscape business opportunities and market trends.

Desired Qualifications

• Extensive knowledge and understanding of the functionality of health authorities and community specialized organizations in British Columbia, Alberta, Manitoba and Saskatchewan.

What You Can Expect In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Contribute to monthly leadership group meetings that focus on planning and operational issues.
• Take on assigned initiatives or projects for your role.

What We Can Offer You

• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion and engagement.

Who We Are And What We Do Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for over 65 years.

Join us toward a future that will lead to "Safer Care and A Healthier World." Let's follow a mission together, where we "empower and enable people around the world to continuously improve quality of care."

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. You can contact us at

We are also proud to have been named as one of the Top 100 National Capital Region's Top Employers in 2021, 2022, 2023, 2024 and 2025.

Government Administration

201-500

Health Standards Organization (HSO) and our affiliates are global, not-for-profit organizations united by a vision for safer care and a healthier world.

HSO develops standards, assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents.

All HSO standards are people-centred, evidence-based, relevant, and responsive to current and future needs. They are the foundation of our Assessment Programs and can be trusted to guide safe reliable care.