Email Support Agent

2 weeks ago

Ottawa, Ontario, Canada Erie Neighborhood House Full time
The Role:

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
Ideal Profile:
  • You have at least 1 year experience within a Customer Service role, ideally within the the Not for profit Sector industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong team player who can manage multiple stakeholders
  • You are a self-starter and demonstrate a high level of resilience
  • You pay strong attention to detail and deliver work that is of a high standard
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Opportunity to make a positive impact
  • Fantastic work culture

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