Night Auditor/front Desk Agent

1 week ago

Estevan, Canada Ramada-Estevan Full time

**Overview**

**Duties**
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently, utilizing hotel management software.
- Handle guest inquiries and requests promptly, providing accurate information about hotel services and local attractions.
- Maintain a clean and organized front desk area, ensuring all materials are stocked and up-to-date.
- Process phone calls using multi-line phone systems, demonstrating excellent phone etiquette.
- Assist with reservations, cancellations, and modifications as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues professionally and effectively.
- Promote hotel amenities and services to enhance the guest experience.

**Experience**
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Strong communication skills with a focus on customer service excellence.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with phone systems and hotel management software is an advantage.
- A positive attitude, strong work ethic, and ability to work well under pressure are essential for success in this role.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-11-02

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