Business Analyst II, Residential Administration

We are hiring a Business Analyst II, Residential Administration

Reporting To:

Manager, Business Analysis

Full-Time/Part- Time:

Full-time

Salary Range:

$58,385 - $93,415

Posting Date:

January 7, 2026

Closing Date:

January 21, 2026

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:
Office Location:     

12.6
Toronto
Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
*Eligibility for benefits is dependent on the terms of employment

The Opportunity 
The Business Analyst is responsible for working closely with stakeholders to investigate opportunities for system and process improvements, develop best practices for data collection, and monitor and support business information and workflow systems across multiple departments.  The Business Analyst is responsible to ensure all documentation regarding the system procedures and processes are accurate and stored appropriately.

How you will contribute:

Cultivates change requests from conception to implementation, including research, development, and acting as a liaison between the IT department, the Residential Administration department and all other departments affected
Supports the execution of strategies and goals developed during stakeholder consultation 
Assists with Document change management for Residential Administration
Prepares and updates Visio process maps for Residential Administration departments
Liaises with Training department to manage support, communication and documentation of process changes
Liaises with IT Product Owners, Business Analysts and Developers and QA Specialists to ensure development of system changes meets expectations
Builds mockups, examples, and prototypes of proposed changes 
Evaluates business asks for process improvements and generates solution proposals
Supports all servicing systems used in the Residential Division, including but not limited to Optimus, Merlin, My Mortgage and the Workflow management system
Performs consultations with stakeholders to gather and document business requirements for change requests
Participates in Scrum ceremonies to manage and facilitate product backlogs
Uses tools such as MS SQL and Optimus queries to extract data analytics to support business operations in servicing as well as internal research for the BA team
Acts as a consultant for other related projects that affect Residential Administration
Organizes and formats reports for distribution
Assists in the maintenance and improvement of Power BI dashboards and Sharepoint sites owned by the BA team
Participates in project work on a regular basis
Assists with the facilitation of workshops, information sharing sessions
Other duties assigned by management
Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

Minimum 2 years BA experience or certification (IIBA)
Post-secondary education and/or equivalent work experience
CSPO certification an asset
2+ years' experience with First National systems an asset
Highly proficient with Microsoft office (PowerPoint, Word and Excel)
Moderate proficiency with business intelligence tools (SQL, PowerBI, Tableau, etc.)
Strong verbal and written communication skills
Knowledge of Agile methodologies and SCRUM framework
Builds trusting relationships with all stakeholders
Strong presentation, facilitation skills
Strong Problem-Solving Skills
Ability to self-motivate, prioritize and to meet all deadlines

Working Environment and Physical Demands Analysis:

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The team you'll join:
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
   
Artificial Intelligence is not used in our recruitment or hiring process for this role.
 
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted. 
 
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
 
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.
 
#FNLOON
 

---