Service Advisor

7 days ago

Saint John NB EJ S, Canada Bayview Trucks - Saint John Full time $60,000 - $80,000 per year

Bayview Trucks & Equipment Ltd. is a Full Service, Parts and Sales dealer for Kenworth Trucks and KUBOTA farm and construction equipment, with 5 locations in New Brunswick (Saint John, Fredericton, Moncton, Woodstock & Bathurst) and two in Nova Scotia, New Glasgow and to Dartmouth.

Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

  • Greet and WELCOME customers.
  • Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
  • Verify open warranty recalls or campaigns available for the customer.
  • Confirm Warranty eligibility and process the warranty claims.
  • Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
  • Maintain this communication with the customers throughout the repair process, including, the customer's approval of the repair, an estimate of the cost and an expected time of completion.
  • Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
  • Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
  • Maintain an organized work space and adhere to all company policies and procedures.
  • Other administrative duties as assigned by the Service Manager or Foreman.

Required Experience / skill set

  • Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset
  • Minimum of 3 years Automotive / Truck dealership experience.
  • Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment

Job Types: Full-time, Permanent

Benefits:

  • Competitive Salary
  • Extended Health Care
  • Dental Care (Basic + Major)
  • Vision Care
  • Paid Time Off
  • Life insurance
  • RRSP match
  • Store discount
  • Wellness Reimbursement

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • service advisor: 2 years (required)
  • Customer Service: 2 years (required)

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