Automotive Service Advisor

5 days ago

Saint John, Canada Saint John Volkswagen Full time

**Position Overview**:As a Service Advisor at our car dealership, you will play a vital role in ensuring exceptional customer service experiences for our clients. You will serve as the primary point of contact between customers and our service department, offering guidance, recommendations, and assistance in vehicle maintenance and repairs. Your expertise, professionalism, and strong communication skills will contribute to the overall satisfaction and loyalty of our valued customers.

**Key Responsibilities**:
**Customer Service**:Greet customers promptly and courteously, providing a welcoming and professional atmosphere.
Listen actively to customer concerns and effectively communicate with them to understand their vehicle service and repair needs.
Provide accurate and detailed explanations of recommended services, repairs, and estimated costs.
Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.

**Service Recommendations**: Conduct thorough vehicle inspections and consult with customers on necessary maintenance or repairs based on manufacturer guidelines and service history. Explain the benefits of recommended services, emphasizing safety, longevity, and performance enhancements to help customers make informed decisions.
Create comprehensive work orders that include a detailed breakdown of services, parts, and associated costs. Prioritize and schedule service appointments based on vehicle needs, time constraints, and available resources.

**Technical Knowledge**: Stay updated on the latest automotive technologies, service procedures, and manufacturer recalls or service campaigns. Utilize dealership resources, technical manuals, and computer systems to access accurate information regarding vehicle specifications, parts, and service requirements. Provide basic technical advice and assistance to customers, addressing common concerns or troubleshooting issues when appropriate.

**Coordination and Documentation**:Collaborate with the service team, including technicians and parts personnel, to ensure efficient and timely completion of service work.
Maintain accurate records of customer interactions, service history, and repairs using dealership software systems. Coordinate parts ordering and availability to minimize customer wait times and maximize service department productivity. Follow up with customers regarding completed services, ensuring their satisfaction and addressing any additional concerns.

**Sales and Revenue Generation**: Promote and upsell additional services, maintenance packages, and accessories based on customer needs and manufacturer recommendations.
Collaborate with the sales team to identify opportunities for vehicle sales and trade-ins during service interactions. Meet or exceed individual and dealership service sales targets while maintaining a customer-centric approach.

**Salary**: From $14.75 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint John, NB E2J 2C3: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Service Advisor

    2 weeks ago

    Saint John, Canada Steele Chevrolet Saint John Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Chevrolet Saint John **is seeking a** Service Advisor **to join our team! As a **Service Advisor** with** Steele Chevrolet Saint John**, you will be the...

  • Service Advisor

    7 days ago

    Saint John, Canada Fundy Honda Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Destination of Choice for Everything Auto” for employees and customers alike. **Fundy** is seeking a Service Advisor to join our team!** As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation...

  • Evening Service Advisor – Auto

    3 weeks ago

    Saint John, Canada The Bayview Group Full time

    A regional service and sales provider for trucking and construction equipment is seeking an Evening Service Advisor. The successful candidate will greet customers, manage repair orders, and ensure effective communication throughout the service process. A minimum of 3 years' experience in the automotive/truck dealership environment is required, along with...

  • Evening Service Advisor

    1 week ago

    Saint John, New Brunswick, Canada Saint John Full time $45,000 - $70,000 per year

    Bayview Trucks & Equipment Ltd. is a Full Service, Parts and Sales dealer for Kenworth Trucks and KUBOTA farm and construction equipment, with 5 locations in New Brunswick (Saint John, Fredericton, Moncton, Woodstock & Bathurst) and two in Nova Scotia, New Glasgow and to Dartmouth.  Reporting to the Service Manager, the Evening Service Advisor is a...

  • Automotive Service Advisor

    3 days ago

    Fort St. John, BC VJ C, Canada MegMar Maintenance Tirecraft Full time $52,000 - $60,000 per year

    MegMar / Tirecraft (Fort St John, BC) – We are presently seeking a qualified individual to fill the position of a Service Advisor to be the liaison between our customers and Tire Technicians & Mechanics.BENEFITS – We offer an excellent Group Benefits package with medical & dental benefits along with short- & long-term disability...

  • Night Shift Service Advisor

    1 week ago

    Saint John, New Brunswick, Canada J.D. Irving Full time $45,000 - $65,000 per year

    DescriptionWe currently have an opening for a Night Shift Service Advisor for our Saint John location. The successful candidate will need to be an enthusiastic, highly motivated individual who is passionate about providing excellent customer service. Shifts are from 2:30 pm - 11:00 pm. We Offer:Competitive wagesQuarterly bonusRegistered retirement savings...

  • Service Clerk

    1 day ago

    Saint John, Canada Steele Chevrolet Cadillac Buick GMC Saint John Full time

    Do you have a keen knowledge of vehicles and a career history based on client service? Why not combine those skills and begin your career as an Automotive Service Advisor **Steele Chevrolet Saint John has an immediate requirement for a Service Clerk to join our team!** As an employee of Steele Auto Group, we always put you first. You can expect competitive...

  • automotive service technician

    2 weeks ago

    Saint John, Canada OK TIRE SAINT JOHN Full time

    Posted on November 17, 2025 by Employer details OK TIRE SAINT JOHN Automotive Service Technician Job Location: Saint John, NB E2K 1W4 Job Details Salary: $25.00 hourly / 40 hours per week Terms of employment: Permanent employment full time Day: Starts as soon as possible Benefits: Health benefits, Financial benefits, Other benefits Vacancies: 1 vacancy...

  • automotive service technician

    2 weeks ago

    Saint John, Canada OK TIRE SAINT JOHN Full time

    Posted on November 17, 2025 by Employer details OK TIRE SAINT JOHN Automotive Service Technician Job Location: Saint John, NB E2K 1W4 Job Details Salary: $25.00 hourly / 40 hours per week Terms of employment: Permanent employment full time Day: Starts as soon as possible Benefits: Health benefits, Financial benefits, Other benefits Vacancies: 1 vacancy...

  • automotive service technician

    3 weeks ago

    Saint John, Canada OK TIRE SAINT JOHN Full time

    Posted on November 17, 2025 by Employer details OK TIRE SAINT JOHN Automotive Service Technician Job Location: Saint John, NB E2K 1W4 Job Details Salary: $25.00 hourly / 40 hours per week Terms of employment: Permanent employment full time Day: Starts as soon as possible Benefits: Health benefits, Financial benefits, Other benefits Vacancies: 1 vacancy...