Service Manager, Canada
1 week ago
About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
For our Voith Hydro North America team, we are currently searching talents for the position of:
Service Manager, Canada
Western Canada (AB, SK, MB, NT)
Western Canada Territory: Requirement to live in Western Canada – provinces include Alberta, Saskatchewan, Manitoba and Northwest Territories.
Our Service Manager is a self-motivated, reliable and dynamic individual with an entrepreneurial spirit, capable of leveraging their relationship to deliver high value products and services to our customers. Responsible for quoting and execution of all OPEX (Operational Expenditure) projects in North America. Managing a team of Technical Advisors/Field Engineers to successfully execute OPEX service projects. Working with customers to generate opportunities to grow the Voith Service Business in North America. Work with key local stake holders to provide best in class service experience to Voith customer base.
Primary Responsibilities and Activities
Main responsibilities:
Act as regional business development lead for all service offerings (OPEX, LTSA, CAPEX, Spares, Digital) and strengthen customer relationships and managing the regional pipeline in SalesForce.Drive achievement of sales targets, including consistent monthly order intake, year-over-year growth in orders received, and operating profit improvements, with clear accountability for delivering business resultsRepresent Voith as the primary regional contact for service delivery, acting as the face of HyService during customer interactions and warranty follow-ups, and maintaining strong customer relationships.Contribute to strategic planning and organizational development, supporting annual sales planning, developing winning proposals, and shaping the long-term growth of the service businessBusiness Development advocate for all HyService Opportunities (OPEX, CAPEX, AUTOM/DIGITAL and SPARES)Lead the strategy for growth of their service region.Conduct frequent customer visits to generate growth and identify leads.Strengthen customer relationships and develop new customers.Drive sales and marketing of new services and products.Other responsibilities:
Support to develop winning OPEX proposals working together with the Service PMr (SPMr).Be the customer interface for all HyService proposals (CAPEX, OPEX, SPARES and AUTOM/DIGITAL).Be the face to the customer for HyService projects in the region.Support annual sales planning.Ensure customer satisfaction from quotation to execution, acting as the key interface between the customer and Voith to align expectations, guide performance, and embed the customer perspective in all project activities. Take responsibility for achieving financial target KPIs (… M€ OR) and ensuring profitability of the service region.Profile Required
Intrinsically motivated.Service mindsetAt least 10 years or more of experience in similar role.University diploma in Engineering or equivalent industry experience.Proven leadership track record.Sales experience with proven record of closing orders.Project management experience.Experience and technical understanding of Hydro turbines, generators and balance of plant equipment.Comfortable with full accountability.Good personal skills, team player.Able to work in a team with remote participants.Fully computer literate MS office suite.SalesForce and SAP experience are an asset.Up to 50% or more of travel time to various customer/project sites is requiredVoith Group in Canada - Why join our team
Comprehensive range of group insurance including medical, dental and travel coverage from day 1 – for you and your familyTelemedicine services and Employee Assistance Program, for you and your familyCompetitive total compensation and Group GRSP with employer contributionsFree parkingWork flexibility for work-life balanceFlexible dress code depending on your dayInclusive environment that values diversityTalent development programLeadership training and Mentorship programReimbursement of tuition feesScholarship program for the children of VoithiansReimbursement of annual professional membership feesVoith Group operates net climate-neutrally at all global locations since 2022Family company with financial stabilityInternational assignment opportunitiesAccess to expert colleagues throughout the worldCommitted, motivated and highly competent colleagues and leadersDon't meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles
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