Senior Manager, DotCA Omni Convenience, Partnerships

Job Type:
Full Time

Function:
Marketing

Address:
160 Bloor Street East, 11th Floor, Toronto, ON

Working Model:
Hybrid

Belong to Something Beautiful
At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow-up? As Senior Manager of DotCA Omni convenience, partnerships & Gift Cards, you will put the client experience first and drive client loyalty and engagement by creating and supporting the day-to-day management of our omnichannel experiences, mainly post purchase delivery channels, in sync with Canadian business priorities.

This Sr Manager will focus on the digital client journey and have a strong bias to leverage data to drive insights and actionable recommendations. In addition, you will explore and seek new initiatives in collaboration with Canada Leadership and our US partners that meaningfully drive the business and make shopping effortless for our clients across our stores and digital experience. Your work will uniquely intersect with teams touching the whole organization from eCommerce client experience and retail operations to marketing and product management.

What You'll Do

• Lead the Canada omni-business for Same Day Delivery, Buy Online Pickup in Store, Auto-Replen, and Marketplaces
• Manage Canadian partnerships with same day delivery and marketplace vendors, which includes responsibility of pulling ad hoc data & analysis and reporting as needed and ensuring Canada is represented in partner-led marketing
• Evaluate the omni business weekly and monthly to provide summary, generate insights based on marketing exposure and site performance, identify and storytell areas of opportunity and create action plans to address
• Represent the Canada Digital Omni Experience and partner with cross-functional partners to run the post purchase delivery experiences. Key cross-functional partners will be, but are not limited to, the US Omnichannel & Partnerships teams, US Payments team, Retail Stores, Marketing, Merchandising, Product, Engineering and Finance.
• Build project plans and business cases for new launch experiences, including discovery questions, workstreams, timelines, milestones and keep teams accountable.
• Create the holiday omni fulfillment plan using client data and competitive insights and execute the plan to ensure calendar planning hits financial goals. Identify key seasonal moments with Marketing to amplify fulfillment marketing to position Sephora competitively (e.g. free shipping, last day to ship) and ensure key opportunities are maximized
• Cultivate the next big thing. Leverage data, competitive landscape and client insights to recommend new valuable initiatives that support delivering ease and convenience
• Identify local opportunities that could help sephora Canada increase its reach and build business cases
• Follow up on our gift cards business, identify best practices and share recommendations

What You'll Bring

• You have 7+ years prior experience in retail business, management consulting, or a similarly strategic and operational role (retailer / consumer brand preferred)
• You have the ability to work through ambiguity and simplify the complex as well as ability to switch between working in micro-level details and storytelling at the macro level
• You have the experience and/or strong interest and passion for the digital/retail space and consumer experiences, particular parly in the Canadian market; strong understanding of the industry movements in omnichannel fulfillment, marketplace, and other emerging digital experiences that deliver easy, convenient shopping to consumers
• You have strong strategic thinking, analytical, problem solving and organizational planning skills and ability to meet critical deadlines
• You are a self-starter and independent with willingness to "roll up your sleeves"; nimble and flexible
• You have excellent communication skills (oral and written) and an expert in PowerPoint and Excel
• You have a B.A. or B.S

What You'll Get

• Caring Community. You'll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you'll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards As Unique As You Are
Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. We offer a comprehensive compensation package, including competitive salary, bonus potential, RRSP matching.
• Health. Choose a healthcare plan to fit you and your family's needs with medical, dental, vision, life, and disability coverage. Access to our Well- program to support your mental, financial, physical, and social well-being.
• Balance. You'll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth. A career glow-up is built into every role, with access to training and development, as well as tuition reimbursement.
• Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.