Head of Business Development

About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Head of Business Development to come and join our global business.

Reporting directly into the General manager and working collaboratively with our Commercial leadership team, you will be accountable for designing solid strategies and tactical plans to deliver sales targets through

inbound and outbound channels at Fresha.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to

work autonomously, enjoys a challenge, and wants to make an impact.

Key Responsibilities

• Develop and ensure the execution of national sales strategies, achieve sales, market share and profit objectives for all prospect Partners
• Execute and drive end-to-end sales cycles (planning, prospecting, territory planning, sales executing, pipeline/funnel management) and provide accurate reporting and forecasts
• Create, refine and standardize sales processes to improve operational efficiency, sales productivity, and customer satisfaction. These processes include forecasting and pipeline management, discount approval policies, payments processing requests, hiring, and training procedures
• Set, communicate and manage performance expectations, ensuring the achievement of monthly, quarterly and annual targets for sales function
• Effectively manage the sales funnel, ensuring KPI's are achieved, conversion rates are optimized to deliver, consistent incremental improvement
• Ensure efficient and accurate use of Hubspot to represent the workload of the team and ensure we maximize efficiencies and efforts of the team
• Recruit, develop and retain talent, building a team of highly successful sales consultants
• Motivate, drive, coach and empower the team with the skills to provide first class service to all prospective and existing Partners of our world-class platform
• Develop training programs and implement personal development plans for all team members
• Ensure the Commercial teams have the tools and resources they need to be successful, such as product training and literature, sales "playbooks," negotiation training, etc.
• Plan team events to build enthusiasm and culture

Qualifications

• Minimum 3 years B2B commercial leadership experience in a SaaS, digital sales, online marketplace or payments company managing 20+ staff
• Strong leadership skills with a proven track record for target and KPI delivery
• Self-motivated, hungry for success with a desire to progress within a fast-paced, success-driven global business
• Analytical and very confident working with data
• Customer centric
• Excellent communication and listening skills
• Excellent time management and planning skills
• High work ethic
• Flexible and comfortable working in a fast-paced and changing environment
• Creative thinking and problem-solving mindset
• Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
• Team player - must be happy to 'roll sleeves up' and assist the team whenever required
• Self-starter and highly proactive approach

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.