Lead Hand – Environmental Services

Job Category: Support/TradesHospital Location: Newmarket ONJob Type: Permanent - Committed, Part timeNumber of Positions: 1Union: SEIU SERVICEMinimum - Maximum Hourly Rate: $ $30.18

Why Join Our Team?

• A best-in-class workplace environment that prioritizes a culture of belonging and wellness.

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve

About the role:

The Lead Hand reports directly to the Manager, Support Services and is under the direction of the Supervisors of Support Services. Responsibilities of the Lead Hand will be providing support to the Hospitality Service Associates and Transport Service Associates and act as a department liaison. Please note that this position requires you to be available for evening and night shifts.

What you'll be doing:

• All duties as outlined under the Hospitality Service Associate role
• Acts as primary shift contact for the department, responding to the assigned lead hand communication device at all times
• Supports customer requests in a professional and compassionate manner
• Performs staffing roll call and apply department vacancy matrix as required
• Provides staff with appropriate tools i.e. keys, communication devices, PPE etc.
• Assumes role of incident commander during various emergency codes after hours
• Provides shift report to the oncoming leader/lead hand
• Submits maintenance work orders as required
• Ensures department activities are performed in accordance with departmental and organizational policies and procedures and in accordance with all safety policy and procedures
• Other duties as assigned

What you bring:

• Completion of a Secondary School Diploma or equivalent
• Minimum of two (2) years working as a Hospitality, Linen or Transport Associate in a hospital
• Minimum of one (1) year experience with leading a team, including: providing guidance, training employees, reporting concerns or issues, and problem solving
• Must be able to read, write and understand English at a functional level, so as to interact effectively with supervision, co-workers, patients, and visitors, adhere to policies and procedures, and carry out verbal and written work assignments
• Must have sound analytical and problem-solving skills and possess strong organizational skills
• Demonstrated commitment to customer service, teamwork and leadership skills
• Role model of core competencies
• Demonstrated excellence in communication, both written and verbal
• Demonstrated analytical and problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Skilled in Microsoft Office (Outlook, Excel, Word, etc.)
• Experienced in operating large pieces of equipment i.e. auto-scrubber, buffing machine, carpet extractor, burnishing machine
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Accommodation & Diversity in the Workplace

At Southlake Health, we are committed to promoting employment equity, diversity, and inclusion in the workplace. Fostering equity, diversity, and inclusion in recruitment practices is a key aspect of our search process. The current posting is seeking candidates who identify with the following equity-seeking groups: women, racialized persons/persons of colour, Indigenous Peoples, persons with disabilities, and members of the 2SLGBTQ+ community. If you are of the aforementioned identities and feel comfortable making it known, you may choose to self-identify as a member of a designated group. Any information directly related to you is kept confidential and used safely to inform our recruitment process towards being an equal opportunity employer.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health

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