Shipping / Inventory / Inside Customer Service

LMI Canada has been in business for 65+ years and our sustainability and success has been built on attracting, retaining, and developing exceptional people.

As part of our LMI global organization, LMI Canada team helps leaders and organizations realize more of their potential. People are at the heart of everything we do; we help them to achieve slight-edge changes in attitude and behavior that translates into enhanced individual performance, increased leadership awareness, and measurable business results. With an operational international network that now spans 80 countries, LMI is one of the most successful and recognized people development organizations in the world.

Enabling our clients and team to unleash their full potential is central to our vision, mission, and strategic priorities. We aim to be the most admired return on investment development solution in our markets and we'll achieve that mission by being the employer and partner of choice in our markets.

Entrepreneurial Spirit, Fun, Results, Teamwork. We are LMI Canada.

We are looking for a dynamic, energetic results driven Inventory Control/Shipping/Inside Customer Service to join our Business Sales Team in our Canadian Head Office in Newmarket, ON.

Business Need / Purpose of Role:

You will coordinate the fulfillment of product/service orders of our development programs into and out of the warehouse.

Objectives & Measurement - Key Responsibilities:

Including but not limited to:

· Provide clerical and administrative office duties including, reception phone - meet and greet clients and visitors, handle couriers etc.

· Reads and routes incoming mail. Locates and attaches appropriate file to correspondence.

· Daily shipping & receiving

· Updating and reviewing inventory lists, cost sheets for accuracy.

· Research and coordinate with various vendors in purchasing and stock inventory.

· Monitor and coordinate inventory requirements, such as minimum maximum levels,

· Receive and review orders in a timely manner

· Invoice using QuickBooks and process payments.

· Processing and closing orders into internal database management software, ensuring accuracy

• Match all packing slips with appropriate invoice and PO and scan as a package to the appropriate electronic folder.
• Organizes and maintains filing system and files correspondence and other records. Scanning all documents to their appropriate electronic folder.
• Ship out orders accurately through different carriers utilizing appropriate shipping methods.
• Prepare shipping package, which includes: bill of lading, occasional logistics, picking sheets, address labels, NAFTA documents (when required) and commercial invoice

· Produce accurate, timely and efficient documentation of all inventory transactions.

· Handle emergency orders

· Monthly, quarterly, and annual reporting to management:

• Maintain and prepare weekly schedule reports
• Compiling inventory reports and issuing them to management
• Quarterly and year-end inventory counts
• Investigating inventory shortages and discrepancies
• Maintain accounting system inventory database
• Accounts Receivable reporting and Collections, when necessary
• Month end procedures and reports
• Assists with research, and compiles and transcribes statistical inventory reports

· Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.

· Ensure that inbound and outbound shipments are accurate and free of errors, omissions or damages.

· Provides internal customer service assistance to team members for sales orders and other questions/issues as they arise

· Responds to inquires in a timely and courteous manner; delivers strong service and salesmanship on the phone or email.

· Develops productive and supportive relationships with LMIC team.

· Provides assistance and performs other tasks, including work on special projects and transactions, as required

· Other administrative and clerical support to Office Manager as assigned

Qualifications

This is a fast pace, high communication position. To be successful you should have experience in the following area:

· 1 year order desk experience, processing orders

· 1 year data entry experience in a fast pace high volume setting

· 1 year inventory management systems experience;

· 1 year shipping experience; familiarity with UPS, Purolator and Fedex process

· 1 year accounting experience; familiarity with QuickBooks

· Post-Secondary education in Business Administration or a related field preferred

· Demonstrate effective oral and written communication

· Ability to prioritize, and manage time effectively

· Enthusiastic, positive energy, result focused and attention to detail.

· Proficient in Microsoft Office (Word, Power Point, Excel and Outlook) and Adobe Acrobat.

· French is not a must but would be an asset.

What LMI Canada will offer you?

· Flexible working environment

· Competitive salary

· Welcoming, friendly, down-to-earth and fun atmosphere

· Support, encouragement and coaching in personal development

· Opportunity to collaborate with Canadian and International leadership team

· Opportunity to grow into a Management Role

· Participate in Canadian and International Conferences annual conferences.

Job Knowledge / Education and Qualifications:

Education/Experience:

High school diploma or general education degree (GED); and one (1) year related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Speaking French would be a definite asset.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should be proficient in Microsoft Office Suite. Adobe Acrobat, updates to Company Website and Social Media feeds.

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas; ability to adapt; thrives on detail and accuracy; able to manage their time and tries new things.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed and able to take direction or take the lead

Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Job Type: Full-time

Pay: $42,500.00-$45,000.00 per year

Benefits:

• Casual dress
• Company events
• On-site parking

Application question(s):

• Part of the hiring process includes completing an online personality assessment questionnaire. Would you be willing to complete this assessment?

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)
• French (preferred)

Location:

• Newmarket, ON L3Y 8Z1 (preferred)

Work Location: In person