IT Technical Business Analyst

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a detail-oriented and experienced Business Analyst to join our team. The successful candidate will play a key role in identifying and documenting business requirements, analyzing processes, and proposing solutions to optimize business effectiveness within healthcare IT environments. This position requires collaboration with clinical, operational, and leadership stakeholders, especially in complex multi-vendor IT solution implementations.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Location is CAD $105k – CAD $110k/year & benefits (see below).

The Role – IT Technical Business Analyst

Responsibilities:

• Proven experience in identifying and documenting business requirements, interpreting business needs, and suggesting improvements to enhance operational efficiency.
• Demonstrated ability to plan and facilitate requirements gathering workshops with clinical staff, operational teams, leadership, or stakeholder representatives.
• Experience in designing, developing, and implementing complex multi-vendor IT solutions.

Requirements:

• Educational qualifications: Degree or diploma in Business, Information Technology, or a recognized certification such as Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis.
• Experience contributing to Electronic Health Record (EHR) systems (e.g., Alberta Netcare) or Electronic Medical Record (EMR) systems used in community physician offices.
• Proven experience in documenting requirements as part of Request for Proposal (RFP) procurement processes.
• Experience in developing business cases, conducting feasibility studies, and performing alternative analysis.
• Understanding of information management concepts, including privacy and security issues related to FOIP (Freedom of Information and Protection of Privacy).
• Skilled in workflow and use case documentation.
• Experience in facilitation, leading various stakeholder meetings and workshops.
• Experience in developing new IT services, including defining service parameters, measurements, cost models, processes, and overseeing implementation and operational handover.

Preferred, but not required:

• Excellent communication and stakeholder engagement skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities and work collaboratively across teams
• Knowledge of healthcare IT systems and processes

We offer:

• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer's contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.

SYNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Synclusive' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.