Maintenance Technician

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Maintenance Technician with Hines, you will oversee the quality standards of the general facility and ensure they are in market ready conditions that meet the Hines standard. In this role, you will be responsible for the day-to-day maintenance, repair, and upkeep of the facility, including general repairs, minor electrical work, plumbing, carpentry, painting, and other facility maintenance tasks. The Maintenance Technician will ensure that the facility operates smoothly, safely, and efficiently while providing guidance to junior staff. This position requires a versatile individual who is skilled in a wide range of handyman services and able to address a variety of facility maintenance needs. Responsibilities include, but are not limited to:

• Perform a variety of hands-on repairs and maintenance tasks, including but not limited to fixing plumbing issues, repairing doors and windows, patching drywall, and performing minor electrical work.
• Handle basic carpentry tasks such as building or repairing furniture, installing shelving, fixing cabinets, and constructing small structures or partitions as needed.
• Paint and touch-up walls, trim, and other surfaces. Prepare and finish surfaces as needed to maintain a clean and presentable facility.
• Conduct basic electrical and plumbing repairs, such as replacing light fixtures, outlets, faucets, and minor pipe repairs (note: more complex electrical work may be escalated to licensed contractors).
• Conduct routine checks and inspections to ensure building finishes, systems, equipment, and infrastructure are in good working order. Address minor issues before they require major repairs.
• Perform general cleaning and upkeep tasks, including clearing clogged drains, replacing filters, fixing leaks, and maintaining outdoor spaces like sidewalks and landscaping.
• Lead and assist other maintenance staff with various repair and facility improvement tasks. Provide guidance and training on common maintenance techniques, tools, and safety procedures.
• Ensure that all work is completed in adherence to safety regulations and company policies. Address any safety hazards in the workplace and report issues to management.
• Maintain and track the inventory of tools, materials, and supplies. Ensure that necessary equipment and supplies are available for scheduled and emergency maintenance tasks.
• Extend team through third party vendors during large projects. Defining scopes of service, tendering, procurement and scheduling.
• Be available to respond to emergency maintenance needs, such as broken windows, water leaks, or other urgent facility issues, ensuring minimal disruption to daily operations.
• Be a property ambassador welcoming occupants and guests in a friendly and engaging customer service manner. Be attentive to questions from other service members and tenants. Respond in a respectful manner to complaints about maintenance services and assign work requests based on priority and urgency.
• Identify areas for improvement and provide suggestions for increased efficiency and productivity.
• Excellent organizational skills, with a proven ability to prioritize tasks and manage time effectively.
• Possess computer skills necessary to effectively administer work order programs and building operations.
• Successful completion of all required training programs within required timeframes.
• Comply with all company and regional policies.
• Other duties as assigned by the Operations Manager.

Minimum Requirements include:

• High school diploma or equivalent. Additional certifications or training in general maintenance, carpentry, electrical work, or plumbing is a plus.
• 3-5 years of experience in general maintenance, handyman services, or facilities upkeep.
• Previous leadership experience or mentoring junior staff is preferred.
• Proficiency in a variety of handyman tasks, including plumbing, electrical, carpentry, drywall repair, and painting. Ability to use hand and power tools safely and effectively.
• Strong troubleshooting abilities with the capacity to find practical solutions to maintenance challenges.
• Good verbal communication skills to interact with tenants, team members, management, other departments and stakeholders.
• Ability to lift up to 50 lbs, bend, kneel, and stand for extended periods. Must be able to perform manual tasks in various environmental conditions (e.g., indoor and outdoor work).
• While not required, any relevant certifications in maintenance trades (e.g., plumbing, electrical, carpentry) are beneficial.
• Full-time position, 40 hours per week
• Ability to work a flexible schedule including weekends and holidays. On-call availability for emergency maintenance requests as needed.
• Work may be performed in varying environmental conditions, including outdoor or seasonal tasks.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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