Partnerships Operations Analyst

Ready for a challenge?

Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

The Partner Operations Analyst is a critical position within our newly merged Partner Operations team, which serves as the operational engine for the entire partner lifecycle. This team is responsible for building, managing, and optimizing all processes and systems from partner identification, acquisition, onboarding, and activation, through to partner growth, retention, and long-term health.

As a Partner Operations Analyst, you will play a key role in ensuring a seamless, efficient, and scalable path for partners, contributing to a world-class experience from their first touchpoint to sustained success. You will support the team in driving operational excellence, maintaining data integrity, and providing crucial analytics to inform decision-making across the partner journey. This role requires the ability to react quickly to changing business priorities and provide actionable insights.

Location: Winnipeg or Toronto office

Work Arrangement: Hybrid- 3 days a week in-office & 2 days working from home

Reporting to: Manager Partnerships Operations

These are some of the key ingredients to the role:

• Support the full partner lifecycle, from initial identification and lead qualification to onboarding, offboarding, and managing at-risk accounts.
• Help design and optimize operational workflows and cadences for the Sales and Account Management teams, including pipeline management, Deal Desk, and Quarterly Business Reviews.
• Aid in developing and managing operational processes for commercial growth, such as renewals, upsells, cross-sells, and partner expansion.
• Act as the business owner for key go-to-market and partner success systems (e.g., CRM).
• Champion and ensure data accuracy while collaborating with internal teams to define data requirements.
• Develop and maintain dashboards and reports focused on key GTM metrics, including lead conversion, pipeline health, onboarding velocity, retention rates, and revenue growth.
• Analyze performance data to provide actionable insights and strategic recommendations to leadership across the entire partner lifecycle.
• Support the creation and maintenance of playbooks and Standard Operating Procedures for the Sales and Account Management teams.

What will you bring to the table?

• Bachelor's degree in Business, Finance, Data Analytics, or a related quantitative field.
• Minimum of 2-4 years of experience in an operations, finance, or data analysis role, preferably in the food delivery or e-commerce industry.
• Strong background in data analysis, with proficiency in tools such as SQL, GBQ, G-Sheets/Excel, and experience with dashboarding tools (e.g., Looker, Tableau).
• Proven ability to analyze complex data, identify trends, and translate insights into actionable recommendations.
• Exceptional communication and presentation skills, with the ability to effectively convey insights and recommendations to various stakeholders.
• Strong organizational skills and the ability to manage multiple tasks and priorities in a dynamic, fast-paced environment.
• Experience with CRM systems (e.g., Salesforce) is a plus.

What it's like to work at SKIP

SKIP is the kind of workplace that garnered a "Top Places to Work in Manitoba" and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. SKIP team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That's just a small taste of what it's like to work at one of Canada's leading tech companies. If you're hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we'd love to hear from you.

SKIP is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

#LI-OF1

---