Payment Recovery Analyst

Permanent Full Time 

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The Payment Recovery Analyst manages and recovers outstanding overpayments for disability claims and health and dental claims. In addition, the Payment Recovery Analyst assesses, determines the feasibility and initiates pursuit of subrogation on assigned disability and health claims and manages settlement of these claims.

What you will do:

• Actively living our Values of Customer Service, Partnership, Integrity and Communities;
• Recovering outstanding payments on Life, STD, LTD and Health and Dental claims as referred by Disability Management Service Offices, Group Life and the Benefit Payment Office in the most cost effective manner;
• Providing guidance to the Disability Management Service Offices for handling overpayment recovery and arranging repayment schedules;
• Negotiating repayment schedules directly with customers;
• Reviewing and assessing claim files, including medical evidence, payment information and the policy to determine a viable subrogation case;
• Presenting Canada Life's subrogation claims to counsel and negotiating settlement of Canada Life's subrogated right;
• Negotiating legal fees and any other process aspects necessary to satisfactorily settle the subrogation.

What you will bring

• Proficient verbal and written communication skills
• Completion of post-secondary degree; a combination of education and experience may also be considered
• Two years of insurance experience or industry related course designation
• Strong mathematical aptitude
• Well-developed organizational skills, ability to work independently with limited supervision
• Proficient decision-making, analytical and problem solving skills
• Strong customer service skills with a focus for continuous improvements
• Strong computer skills, MS Office (Word, Excel)
• Proven negotiation skills
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between  $44,900.00 minimum - $67,400.00 maximum annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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