Human Resources Operations Manager

Why BoomerangFX?

BoomerangFX is more than just a SaaS tech company
– we are North America's fastest-growing cloud-based enterprise software and digital marketing company serving the private pay aesthetic medical industry in segments such as dermatology, med spa, plastic surgery, women's health, cosmetic vision, dental and hair restoration.

BoomerangFX is also more than a workplace
—it's a vibrant community of innovators and disruptors passionate about making a difference. As one of North America's fastest-growing companies in the private pay aesthetic medical sector, we thrive on rapid innovation, adaptability, and continuous evolution. Here, your work drives real impact in a fast-paced, entrepreneurial environment that empowers you to lead, take ownership, and shape the future of an industry. If you embrace challenges and change, you'll fit right in.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team of executives from Silicon Valley, digital marketing, fintech and Fortune 100 technology firms. Trusted by a growing community of healthcare professionals across North America, our product is commercialized and delivers the
only cloud-based SaaS solution for private healthcare practices
that integrates practice management tools, electronic medical records, accounting, data analytics, digital advertising and lead generation in a single user-friendly solution – this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is
expanding rapidly
across North America and international markets including Mexico, Australia, and the UK with industry-leading technology that is helping to modernize the inside of private healthcare practices.

Salary: $70,000 + $5,000 Performance Bonus at 6 Months + 15% Annual bonus

**This position is 5 days in Office in Mississauga, ON**

Benefits:

• Comprehensive health, dental, and vision coverage
• Paid vacation to rest and recharge
• Free on-site parking for your convenience
• Access to our on-site gym and wellness facilities

Position Overview

The Human Resources & Operations Manager is responsible for overseeing all HR-related functions and ensuring smooth operational processes across the organization. This role manages the full employee lifecycle—including offers, onboarding, performance management, and separations—while ensuring compliance, consistency, and high-quality communication. The HR & Operations Manager plays a key role in supporting organizational effectiveness, employee engagement, and operational excellence.

Key Responsibilities

1. Employee Lifecycle Management

• Oversee the preparation, communication, and administration of all employment offers.
• Manage separation processes, ensuring timely communication, accurate paperwork, and compliance with internal policies and legal requirements.
• Coordinate onboarding and offboarding to ensure a seamless employee experience.

2. Performance Management

• Lead the performance management process, including performance reviews, improvement plans, and ongoing coaching strategies.
• Monitor employee performance trends and collaborate with leadership to identify and resolve performance-related issues.
• Support managers in addressing employee concerns and applying consistent performance standards.

3. HR Operations Oversight

• Supervise all HR operational activities including maintaining employee records, HR systems, and compliance documentation.
• Develop and implement HR policies, procedures, and best practices that support organizational goals.
• Ensure compliance with employment laws, regulations, and internal standards.

4. Employee Relations & Support

• Serve as a trusted resource for employees and managers by addressing concerns, providing guidance, and promoting a positive work environment.
• Facilitate conflict resolution, investigations, and corrective actions when necessary.

5. Operational Support & Coordination

• Collaborate with the leadership team to support organizational planning and operational improvements.
• Assist with workforce planning, staffing needs, and departmental coordination to ensure operations run smoothly.
• Review and optimize operational workflows and processes to enhance efficiency.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 5+ years of experience in HR management, operations management, or related roles.
• Strong understanding of employment laws, HR best practices, and performance management techniques.
• Excellent communication, organizational, and interpersonal skills.
• Ability to handle sensitive and confidential information with professionalism.
• Strong problem-solving abilities and experience managing complex HR issues.

Key Competencies

• Leadership & accountability
• Strategic thinking
• Clear and professional communication
• Conflict resolution
• Operational efficiency and process improvement
• Relationship building
• Attention to detail